Bilingual Client Help Desk Representative - Remote

WORK FROM HOME - CONTRACT TO PERMANENT CLIENT HELP DESK REPRESENTITVE

BILINGUAL (FLUENT IN ENGLISH AND SPANISH)

**MUST LIVE IN THE MONTGOMERY AREA AS TRAINING WILL BE HELD IN MONTGOMERY PRIOR TO BECOMING FULLY REMOTE.**

Onboarding will be over teams/remote. We have a team training in Montgomery that will be 1/5-1/9 that we will bring the entire team to Montgomery for training. Check in on 1/5 by 4:30 pm and Check out 1/9. Training will be 08:00 am to 05:00 pm Tuesday, Wednesday, and Thursday. Meals are provided as well as hotel stay. Travel to the site is not reimbursed.

Schedule: 10:00 am -07:00 pm Central Time Monday-Friday.

Pay: $17.50 per hour to start with benefits once hired.

Responsibilities:

• Provide telephone, email, and online chat support to clients through the Client Help Desk.
• Collaborate with Client Account Managers to assist with client issues and internal processes and procedures.
• · Manage high-volume data entry and project-related inquiries as requested.
• Conduct web training sessions for clients to support the Client Account Manager Team.
• Collaborate with internal teams to resolve issues and ensure operational efficiency.
• Assist the Senior Manager of Client Services with special projects.
• Represent us to government and public sector entities in a positive and professional manner.
• Monitor all listings to ensure compliance with high-quality standards and best auction practices.
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• Requirements:

• Associate degree and prior experience with government agencies preferred
• 4+ year of customer service experience in a call center environment.
• Must have a valid driver’s license and clean driving record
• Must be proficient in CRM Management, Microsoft Excel, Word, Outlook and data entry (Skill testing will be required)

• · Exceptional written and verbal communication skills; proficiency in Spanish is preferred.

***This is a remote position. Candidates must reside in an area with reliable high-speed internet service and cellular phone coverage. Additionally, candidates must ensure a quiet work environment during business hours.