Medical Front Office Receptionist
Supervisory Responsibilities: None
Major Responsibilities/Tasks:
- Answer and screen telephone calls in a courteous manner and send messages to physicians and other personnel through the EMR system.
- Schedule patient appointments and procedures according to established policies and procedures.
- Obtain accurate information from patients and ensure all registration forms are complete.
- Collect patient payments at check-in.
- Process faxed referrals and call patients to schedule appointments.
- Confirm insurance eligibility and benefits before appointments.
- Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
- Call patients to confirm appointments and notify them of the amount they will owe prior to their appointment.
- Scan documents into patient charts.
- Work the appointment waiting list to fill open spots.
- Make copies of forms needed for the front desk.
- Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.
- Maintain organization and efficiency of front office, including office supply inventory.
- Maintain patient confidentiality.
- Perform other related duties as directed or assigned.
EXPERIENCE: Minimum of two years of front desk experience in a busy medical office, including verifying benefits. ENT experience preferred.
Performance Requirements:
Knowledge:
- Knowledge of clinic policies and procedures.
- Knowledge of basic ENT medical terminology and insurance practices.
- Excellent communication and customer service skills.
- Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
- Knowledge of CPT and ICD-10 coding.
- Skill in operating office equipment
- Skill in handling incoming phone calls and triaging appropriately.
- Skill in written and verbal communication.
- Skill in gathering, interpreting, and reporting insurance information.
- Skill in learning new EMR systems.
- Skill in multitasking and attention to detail.
- Ability to type 60 words per minute using word-processing software. Able to learn/use other computer programs.
- Ability to work effectively as a team member with physicians and other staff.
- Ability to interpret and understand insurance benefits and reimbursement.
- Ability to flexibly respond to changing demands.
- Ability to organize and prioritize tasks effectively.
- Ability to communicate clearly.
- Ability to work with little supervision.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.
Mental/Physical Requirements: Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle supplies, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines.
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