HERO FOH Shift Lead

Job Description

Job Description

???? HERO FOH Shift Lead – Hero Doughnuts (Trace Crossings)

No late nights. Room to grow.
If you’re looking for a leadership role where you can make great money, grow your skills, and be part of a fun, community-driven team, this is the opportunity for you.

About the Role

As a FOH Shift Lead , you’ll be the go-to person for keeping the front-of-house running smoothly. You’ll lead and motivate the team, deliver excellent customer service, and make sure everything stays clean, organized, and efficient.

This role is a perfect mix of leadership and teamwork: you’ll support your crew, handle day-to-day operations, and act as the bridge between management and staff. From opening and closing procedures to customer care, inventory, and scheduling—you’ll help keep the energy positive and the service seamless.

Why You’ll Love It Here

✨ No late nights – enjoy work/life balance
???? Tip pool perks – tips from your shift are pooled and split 60/40 among all FOH and BOH staff on your shift, then added to your paycheck—boosting your hourly rate with unlimited earning potential
???? Room to grow – this role comes with clear management potential for the right candidate
???? Team-focused culture – work with people who care about food, hospitality, and community

What We’re Looking For

Minimum Qualifications:

• Previous customer service or hospitality experience, ideally in a leadership role

• Strong communication and people skills

• Basic knowledge of cash handling and POS systems

• Flexible availability (weekends and holidays included)

• High school diploma or equivalent

Preferred Qualifications:

• Experience in a fast-paced food service environment

• Food safety or hospitality certification

Responsibilities

• Lead and supervise FOH staff during shifts

• Delegate tasks, manage schedules, and keep the team motivated

• Deliver top-notch guest service and resolve issues quickly

• Handle opening/closing duties, cash handling and paperwork

Skills That Make You a Hero

• Leadership & Communication : Inspire your team and connect with customers

• Problem-Solving : Stay cool and handle challenges as they come

• Operational Know-How : Confident with POS, cash handling, scheduling, and inventory

• Food Safety Awareness : Keep the workplace safe and clean for everyone

About Hero Doughnuts & Pihakis Restaurant Group

At Hero Doughnuts, food is about more than flavor—it’s about people. We bring good people together over delicious food, creating places where customers feel welcome and employees can thrive.

We’re part of Pihakis Restaurant Group , a family of chefs and hospitality leaders behind some of the South’s most beloved restaurants. Our team is passionate, dependable, and community-driven. We believe restaurants are not just places to eat, but places to belong.

When you join us, you’ll have the support and tools to grow, succeed, and love what you do.