Project Management Specialist
Job Description
Job Description
About the Role:
We are seeking a detail-oriented and customer-focused Project Management Specialist to support technical and process improvement projects. This role is ideal for a professional with strong communication skills, excellent organizational abilities, and the capability to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
- Support basic project management activities for technical and process improvement initiatives.
- Independently respond to customer calls and emails, providing follow-up on moderately complex inquiries.
- Document and resolve customer issues, requests, and complaints in line with established procedures, escalating when necessary.
- Gather and consolidate feedback from product development and service departments to recommend appropriate resources and solutions for customer needs.
- Maintain and update databases tracking customer interactions and transactions to support future reporting and training initiatives.
- Prepare documentation and manage customer records, including inquiries, complaints, comments, and resolutions.
- Collaborate with production, sales, shipping, warehouse, and other internal teams to deliver world-class customer service.
- Promote products and services to help achieve business targets.
- Provide after-sales support for client contracts to ensure customer satisfaction.
Qualifications:
- Bachelor’s degree required.
- US Citizenship required (due to contractual and security requirements).
- Strong written and verbal communication skills.
- Proven ability to manage documentation, resolve complex customer inquiries, and work cross-functionally.
- Experience in project support, customer service, or a related field preferred.
- Proficient with database management and record-keeping.
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