Front Office Manager at HIEX-Fultondale

Job Description

Job Description

Mansa Hospitality in Fultondale, AL is looking for one Front Desk Manager to join our 20 person strong team. We are located on 1701 Main Street. Our ideal candidate is attentive, punctual, hard-working, and has a minimum of 5 years exeperience working in a hotel.

Responsibilities

1.Supervises front office team members.

2.Reviews daily front office procedures and assures proper transmission of all necessary reportingto Management team.

3.Ensures proper training programs and procedures are in place in conjunction with the GeneralManager and according to company standards.

4.Responsible for proper administration of keys.

5.Responsible for knowing hotel emergency procedures.

6.Manages inventory and assists General Manager with budget control.

7.Inspects all departments daily.

8.Interviews and hires front desk employees following Company standards and procedures.

9.Conducts employee discipline with regard front desk personnel.

10.Ensures proper uniform standards are in place in department.

11.Accommodates guest special requests.

12.Responsible for knowing area attractions and services in order to accommodate guest’s needs.

13.Responsible for knowing Holiday Inn Express services and amenities in order to accommodateguest’s needs.

14.Reviews room inventory with sales and assist in selling strategies to maximize room revenue.

15.Monitors tracking of leads and results. Follows up with General Manager to ensure that leadsare actively managed and followed up on.

16.Takes ownership of sales when GM is not available.

17.Assists GM in maintaining accounts.

18.Responsible for helping coach, train and motivate all members of the in-hotel team on theirroles.

19.Ensures team member attitudes of attentiveness in meeting guest’s needs.

20.Oversees the daily operations of the hotel in the absence of the General Manager.

Qualifications

Minimum 3 years of experience working in hotel as Front Office Manager with IHG, Hilton, or Marriott

We are looking forward to reading your application.

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