Customer Telesales Support Agent

Job Description

Job Description

Are you enthusiastic about delivering exceptional service and working with the elderly? Come join the S&A Group team in Vestavia Hills, AL, US, where we highly value commitment and excellence. As a Customer Telesales Support Agent, you will have a crucial role in ensuring the clients receive top-tier service. Showcase your problem-solving abilities and assist customers with their benefit requests to create a positive experience in every interaction. We offer competitive earnings between $50,000 to $65,000 at S&A Group, providing a fulfilling career path for individuals dedicated to delivering exceptional customer service.

What You'll Love about the Job:

• Purpose-Driven Work: Help improve the lives of elderly clients every day by guiding them through important benefit decisions with care and compassion.
• Stability & Growth: Join a well-established team with room to grow, develop new skills, and move up within the company.
• Supportive Environment: Be part of a respectful and encouraging workplace where your ideas are valued, and your contributions make a difference.
• Comprehensive Training: Get the tools and knowledge you need to succeed through hands-on training and ongoing coaching.
• Recognition & Reward: Hard work doesn’t go unnoticed—outstanding performance is recognized and rewarded regularly.

$50,000 - $65,000

• Provide timely and professional responses to customer inquiries through phone, email, and mail channels.
• Deliver accurate information regarding products, services, pricing, and more.
• Aid customers in benefit placement, tracking, and resolution of any issues or complaints.
• Update and maintain customer records in the database as required.
• Follow up with clients to ensure satisfaction and reinforce positive relationships after service interactions.
• Collaborate effectively with team members to ensure a smooth customer experience throughout the sales process.

• You should have 1-2 years of proven experience in customer support or a related field.
• Exceptional verbal and written communication skills are a must.
• Demonstrated ability to handle customer inquiries and issues with empathy and professionalism is required.
• Proficiency in utilizing customer support software and systems is essential.
• Strong problem-solving skills combined with meticulous attention to detail are necessary for this role.

At S&A Group, your success is our priority. We have a proven system that provides the training, resources, support, and leadership needed to help you grow professionally, personally, and financially so you can start living the life you deserve.

Why Work at This Company?

We believe in hiring top talent, working smart, playing hard, and putting our team first. Our commitment is to create better opportunities for clients, team members, and the community. We foster a family-like environment and seek individuals who share our passion.