Front Office Clerk

Job Description

Job Description

Job Posting

Front Office Clerk
Primary Location: Scottsboro, AL
(With occasional travel to Fort Payne and Guntersville offices)

Family Life Center is seeking a reliable and professional Front Office Clerk to join our team. This position is the first point of contact for visitors and callers, while also supporting compliance and office operations with drug screening and limited cash-handling duties.

• Greet and assist visitors, clients, and vendors with professionalism.

• Answer and route phone calls in a courteous and timely manner.

• Monitor and schedule pre-employment and return-to-work drug screens.

• Conduct and document drug screen collections following established procedures.

• Observe and document DOT-required drug screen collections for male clients (per federal regulations, these collections must be observed by a male staff member).

• Obtain and maintain DOT certifications for DOT drug testing and Breath Alcohol Testing (training provided if not already certified).

• Handle limited cash transactions, including taking payments, issuing receipts, and preparing deposits.

• Perform general office and clerical duties to support daily operations.

• Work primarily from the Scottsboro office , with occasional coverage needed at our Fort Payne and Guntersville offices .

• High School Diploma or equivalent.

• Strong communication and people skills.

• Organized and detail-oriented with the ability to multitask.

• Comfortable handling confidential information.

• Previous office or receptionist experience preferred.

• Must be willing to obtain DOT and Breath Alcohol Testing certification within 90 days (if not already certified).

• Ability to perform observed collections for male clients in compliance with DOT regulations.

• Basic cash-handling skills and accuracy in recording transactions.

• Flexibility to provide coverage at multiple office locations as needed.

• Competitive pay and benefits package.

• Training and certification support for DOT and BAT testing.

• A friendly, team-oriented work environment.

• Opportunities to grow within the company.