Computer Operator II/ Tier II Help Desk Support

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Computer OperatorII

GDIT is seeking a Computer Operator II/ Tier II Help Desk Technician to support the Information Management Communication Services Program at Fort Novosel. AL. Operate as the first point of contact after the Army Enterprise Service Desk (Tier 1), addressing incidents and service requests involving end‐user devices and basic networking issues. Assist computer users and organizations. Provide technical help directly to computer users.

How a Computer Operator II will make an impact:

• Act as the Tier II support point following escalation from the Army Enterprise Service Desk.

• Provide technical support for classified and unclassified networks using Army-approved IT Service Management (ITSM) systems.

• Troubleshoot and resolve incidents involving end-user devices, software applications, and basic network connectivity.

• Install, configure, and maintain desktops, laptops, tablets, printers, and related peripherals.

• Deliver hands-on support for hardware and software issues, including performance, access, and connectivity concerns.

• Guide users through troubleshooting steps and provide training on new hardware and software deployments.

• Escalate complex or unresolved issues to senior technicians and document standard support procedures.

• Maintain inventory of parts and equipment; log all service and repair activities.

• Perform system set-ups and onboarding support for new personnel.

• Communicate recurring technical issues and major incidents to team leaders and management.
  

What you’ll need to succeed:

Education : Associate’s degree or equivalent experience.
Required Experience: At least 3 years of experience in IT/Computer Science or equivalent field with proven work experience as a Computer Operator.
Required Technical Skills : DoD 8570.1-M certification: IAT Level II Certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND)
Security Clearance Level : Secret or the ability to obtain and maintain a secret security clearance to perform the duties of this position.
Required Skills and Abilities : Ability to work under pressure and manage time efficiently, ability to analyze customers’ computer problem to diagnose it and determine the cause, document customers’ descriptions of their computer problems, computer literacy and attention to detail, can interface with a variety of personalities and rank and file employees, dedicated to problem solving and process analysis, ability to work in a group or alone, knowledge of Microsoft Office Suite, excellent communications skills.
Industry Certifications : Microsoft 365 Certified: Endpoint Administrator Associate Microsoft training certification. Taking the exam is not a requirement. – Required within 60 days of start.
ITIL v4 Foundations or higher -- ITIL Training certification meets this requirement. Taking the exam is not a requirement. – Required within 30 days of start.

Location: Customer Site

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

#TEAMGDIT
#GDITArmyGD
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Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required