General Manager

Job Description

Job Description

We believe in family fun!
We believe in celebrating life’s moments together. We believe in combining activity and energy to create memorable experiences for friends and family. Altitude Trampoline Parks are places where social connection, activity, and celebration foster joy, exhilaration, growth, and wellness.

We believe there’s always another opportunity to experience play—another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze, or jump around with friends. With locations worldwide, we’re dedicated to bringing the joy of play to friends and families across the globe, contributing to a happier world.

We celebrate play, accomplishments, and the emotions that come with experiencing free play the Altitude way!

Position Summary
The General Manager oversees all aspects of park operations, including guest services, food and beverage, training, and facility management. This role reports directly to the franchise owner and collaborates closely to uphold operational and cultural standards.

Key Responsibilities

General Operations

• Collaborate with and support the owner and direct reports.
• Coach and develop a large, diverse team with effective written and verbal communication.
  • 35-40 Employees
• Manage all facets of operations, including financial reporting.
• Establish and maintain Altitude standards and compliance.
• Develop and implement strategies for business growth.
• Oversee Altitude’s processes around inventory and reporting.
• Manage labor and spending within park guidelines.
• Track spending to ensure alignment with park policies.
• Drive team development by setting profitability goals and rewarding positive performance.

People Management

• Recruit and hire talent to meet park needs.
• Set expectations and hold team members accountable to brand standards.
• Ensure team members are well-trained to perform their roles and provide excellent guest experiences.
• Foster a comfortable work environment with effective conflict resolution.
• Promote staff retention by creating a positive work culture.
• Maintain positive guest experiences through our SMILES philosophy.
• Identify and develop high-potential staff for internal promotions within the park or support center roles.

Sales and Marketing

• Implement sales and marketing plans in coordination with the support center team.
• Manage the budget and business plan to meet or exceed financial goals, adjusting as necessary.
• Maintain community relationships and participate in local events.
• Drive membership sales and community engagement.
• Draft, communicate, and track departmental goals, holding departments accountable.

Guest Services

• Deliver an exceptional, on-brand Altitude guest experience.
• Oversee park cleanliness and conduct audits/inspections.
• Ensure compliance with policies, standards, and procedures.
• Maintain a strong presence in guest areas during peak times.
• Regularly inspect the park for cleanliness, maintenance, and proper signage.
• Seek guest feedback to guide team development and management.

Qualifications & Skills

• 5+ years of management experience in an entertainment or food and beverage setting preferred.
• Food safety or alcohol certification; CPR/First Aid is a plus.
• Strong organizational and time-management skills.
• Proven ability to recruit, motivate, develop, retain, and promote top talent.
• Availability to work days, nights, weekends, and holidays as needed.
• Ability to operate in a fast-paced environment with constant distractions.
• Ability to lift and carry over 50 pounds regularly.
• Achieve financial results within areas of responsibility.
• Serve as a mentor and lead by example, maintaining a professional image.