Service Manager
Job Description
Job Description
**Job Summary:**
We are seeking a Service Manager to oversee our service department and ensure excellent customer service. The Service Manager will be responsible for managing a team of service technicians, scheduling maintenance and repair work, and ensuring all customer inquiries are handled promptly and professionally.
- Bachelor's degree in Business Administration or related field
- Proven experience in a service management role
- Strong leadership and communication skills
- Knowledge of automotive or equipment service industry preferred
- Excellent customer service skills **Responsibilities:**
- Manage, mentor, and lead a team of service technicians
- Schedule and prioritize service and maintenance tasks
- Ensure all service requests are handled in a timely and efficient manner
- Develop and implement service policies and procedures
- Monitor service quality and customer satisfaction
- Handle escalated customer inquiries and issues
- Collaborate with other department managers to improve overall service operations
- Maintain accurate service records and reports **Additional Requirements:**
- Certification in service management a plus
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Knowledge of safety regulations and practices
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