Customer Service Representative

Are you interested in a position where you can put your detective skills to work put out fires and change the world all in one day If so you are looking in the right place! Schweitzer Engineering Laboratories seeks a Customer Service Representative to support our Sales and Customer Service division in our Southeast region. We are looking for a values-driven positive and motivated professional who embodies strong attention to detail and problem-solving skills and will strive to provide excellent service to our customers.

At Schweitzer Engineering Laboratories Inc. (SEL) our mission is to make electric power safer more reliable and more economical. Our company prides itself on embracing the values of quality reliability integrity and excellent customer service. We were named as one of Fortune Magazines 100 Best Workplaces for Millennials and among the top Best Workplaces for Baby Boomers. Working at SEL means having the opportunity to explore different career options from customer service sales technical support to management. We encourage professional development because when you are your best that is when we are our best. So what do you say Ready to take the next step

As a Customer Service Representative a typical day might include the following:

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities including accurate entry of orders & quotes RMAs pricing negotiation contract negotiation and creation/maintenance of customer unique specifications.
• Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.
• Complete and pass required Customer Service Representative process certifications provided by SEL.
• Using judgment skills prior experience and company policies and procedures to resolve standard and in-region problems.
• Assisting with customer feedback tracking and driving to customer satisfaction.

This job might be for you if you:

• Have a minimum of 1 year of customer service experience.
• Have an associate degree or related business experience.
• Have strong computer skills.
• Can travel regionally up to 10% of the time.
• Can learn concepts and technical details of products.
• Have strong writing proofreading documentation and communication skills.
• Can learn new skills and assume new responsibilities.
• Can work cooperatively in a team environment.
• Have experience with ERP or CRM tools.
• Have experience in a technical sales environment.

Location Information:

We are open to this position being located in the following locations:

• Dothan AL
• Prattville AL
• Columbus GA

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

• Were 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.

• We offer top tier medical prescription dental vision life and disability insurance.

• We recognize the importance of a healthy life balance and offer: 10 paid holidays annual vacation accrual starting at 12 days 9 paid sick days and paid family and medical leave that covers 90% of your pay.

• We foster growth and development of our employees through avenues such as STEM courses apprenticeships tuition assistance and engineering development programs.

• Ask our team about other benefits including wellness fertility adoption and flexible spending benefits.

Pay Range Data

We anticipate filling this position as a Customer Service Representative I at $26.75 $32.00 per hour. Our salary ranges are determined by job responsibility and location. We base our starting pay offer and title on location and job-related factors such as candidate experience training knowledge and skills.

Communication with Applicants

We communicate with all applicants. If you do not receive a response about your application please check your SPAMfilteror reach out to us at .

SEL is an Equal Opportunity Employer: Vets/Disabled.

Required Experience:

Unclear Seniority