IT Support Specialist

Whether you're taking your first step in IT or your next step, KYNY Group is where you'll grow. We are seeking an IT Support Specialist who is curious, resourceful, and passionate about helping others navigate technology. For entry-level candidates, this is a launchpad; a chance to gain hands-on experience, learn from a supportive team, and build the foundation for a lasting IT career. For experienced professionals, this is an opportunity for you to bring your expertise to a growing organization, tackle diverse technical challenges, and make a meaningful impact from day one. If you are ready to join a team that meets you where you are and helps you get to where you want to go, this fully remote role is for you.

Key Responsibilities

• Serve as the first point of contact for IT support requests, providing timely and effective troubleshooting via ticketing system, email, chat, and remote desktop tools.
• Diagnose and resolve hardware, software, network, and connectivity issues across a variety of devices and platforms.
• Support employees with account setup, password resets, application access, and system configurations.
• Escalate complex issues to appropriate vendors or senior IT team members as needed, ensuring seamless resolution.
• Support the implementation and enforcement of IT security policies, including multi-factor authentication, data protection, and endpoint security.
• Create and maintain documentation, knowledge base articles, and troubleshooting guides to empower employees and streamline support.

Qualifications

• Must be 18 years or older
• Must be a citizen of the United States

Requirements

• Previous experience in IT support, help desk, or related technical role is preferred. Entry-level candidates with strong technical aptitude and a passion for IT are encouraged to apply.
• Proficiency in supporting Windows and macOS environments; experience with Microsoft 365, Google Workspace, Active Directory, or remote desktop tools; familiarity with concepts (VPN, Wi-Fi, TCP/IP).
• Exceptional communication and customer service skills with the ability to explain technical concepts to non-technical users with patience and clarity.
• Strong analytical and troubleshooting skills with a methodical approach to diagnosing and resolving issues.
• Ability to manage multiple support requests simultaneously, prioritize effectively, and maintain accurate documentation.
• Ability to work independently in a remote environment while staying connected to the broader team.

Benefits

• Work from anywhere
• Competitive pay
• Paid training
• Supportive and collaborative environment
• Opportunities for growth and advancement