Practice Manager

Job Description

Job Description

Benefits/Perks

• Competitive wages

Job Title: Clinic Manager
Department: Lower Management
Date Issued: January 31, 2025
SUMMARY
 The Clinic Manager is responsible for overseeing daily operations, ensuring quality
urgent care services, and managing an interdisciplinary team to promote efficiency
and patient satisfaction.
 The Clinic Manager reports directly to the Owner/Physician and is responsible for
ensuring compliance with policies, financial oversight, staff supervision, and
operational effectiveness.
 Provides administrative support in human resources, financial oversight, and team
leadership, ensuring alignment with the organization’s mission, values, and strategic
plan.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Clinic Operations Management
 Oversees daily clinic operations, ensuring seamless workflows.
 Ensures all staff follow UniCare Plus Urgent Care policies and procedures.
 Coordinates and leads clinic team meetings to ensure effective communication and
collaboration.
 Implements quality control measures to enhance patient care and operational
efficiency.
 Ensures the clinic is adequately staffed for optimal patient care, including
weekends.
 Holds employees accountable for timeliness, professionalism, and adherence to
policies.
 Reports any incidents or operational concerns directly to the Owner/Physician.
2. Staff Leadership Performance Management
 Builds and maintains a high-performing, team-oriented work environment.
 Ensures Medical Assistants (MAs) are cross-trained for both front and back-office
roles, particularly for weekend shifts.
 Conducts interviews, hiring, and onboarding of new staff.
 Provides monthly performance reviews and ongoing feedback to staff.
 Approves and monitors scheduling, time off, and training to ensure proper
coverage.
 Ensures timely and accurate payroll submission.
3. Financial Billing Oversight
 Monitors and ensures clinic financials remain within budget.
 Verifies timecards for payroll accuracy.
 Ensures timely deposits from the front desk’s daily collections.

 Manages petty cash and clinic inventory.
 Oversees billing processes, ensuring claims are accurate and compliant.
 Coordinates with the billing team to resolve discrepancies and optimize collections.
 Works with the Owner/Physician to monitor financial reports and address
outstanding balances.
4. Compliance, Safety Cleanliness Standards
 Ensures compliance with all state, federal, and UniCare Plus Urgent Care policies.
 Maintains a clean and organized clinic environment.
o Enforces proper food disposal policies (e.g., food must be discarded in the
breakroom).

 Ensures staff comply with health and safety regulations.
 Reports any compliance violations or patient safety concerns directly to the
Owner/Physician.
5. Front Desk Patient Experience Oversight
 Ensures timely and efficient check-in processes with verified insurance.
 Ensures front desk collects:
o Co-pays, co-insurance, and past-due balances at the time of visit.
o Offers self-pay rates to patients with high deductibles or out-of-network
plans.
o Processes credit card pre-authorizations for patients with outstanding
balances.

 Confirms insurance verification accuracy before patient check-in.
 Works with the front desk team to ensure out-of-network patients are informed of
their options.
 Ensures timely and courteous patient communication to enhance satisfaction.
6. Reporting Communication
 Provides regular operational reports to the Owner/Physician.
 Ensures clear communication between staff, providers, and management.
 Monitors patient complaints and resolves issues professionally.
 Collaborates with external vendors, payers, and stakeholders.
7. Other Responsibilities
 Participates in UniCare Plus Urgent Care special events and community outreach.
 Ensures adherence to confidentiality policies and HIPAA compliance.
 Completes other duties as assigned by the Owner/Physician.
SUPERVISORY RESPONSIBILITIES
 The Clinic Manager supervises front and back-office staff, including Medical
Assistants (MAs), front desk personnel, and administrative team members.
 Reports directly to the Owner/Physician.
EDUCATION EXPERIENCE REQUIREMENTS
 Minimum 1 year of managerial experience in an urgent care or healthcare setting.
 Strong leadership, problem-solving, and organizational skills.
 Experience with financial oversight, billing, and payroll management.
 Proficiency in Microsoft Office (Word, Excel, PowerPoint).
 Knowledge of insurance verification, medical billing, and compliance regulations.

KEY SKILLS
 Team leadership staff development.
 Excellent communication skills (verbal written).
 Problem-solving decision-making abilities.
 Multi-tasking in a fast-paced environment.
 Strong financial and billing acumen.
 Proactive in addressing operational challenges.
PHYSICAL DEMANDS WORK ENVIRONMENT
 Fast-paced medical office environment with frequent interruptions.
 May require standing for extended periods and occasional lifting of supplies.
 Ability to handle stressful situations while maintaining professionalism.
COMPLIANCE SAFETY EXPECTATIONS
 Complies with OSHA, HIPAA, and clinic policies.
 Reports safety hazards and workplace concerns immediately.
 Ensures all staff are trained on proper safety procedures.
WORK HOURS SCHEDULE
 Full-time position.
 Availability required for weekend shifts and extended hours as needed.
 Must be flexible to meet the operational needs of UniCare Plus Urgent Care.

Urgent care/Primacy care Experience is highly preferred. Only candidates with healthcare experience will be strongly considered.