Customer Service & Sales Representative

Job Description

Job Description

Provide service to current customers; help with warehouse operations as required.

Areas of responsibilities may include but are not limited to:

• Attract potential customers by answering product and service questions.
• Suggest additional products and services to potential and current customers.
• Manage large amounts of inbound and outbound calls.
• Anticipate customer needs, following up with previous customers to offer reorders or additional services.
• Responsible for product knowledge to answer customer questions.
• Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
• Develop leads, referrals, and accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features.
• Closing sales and achieving sales targets.
• Create and maintain a database of current and potential customers.
• Assist with administrative tasks and warehouse work as needed.
• Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed.
• Participate in monthly and/or annual physical inventories.
• Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory.
• Stock, organize, and maintain showroom to maximize sales and maintain inventory.
• Maintain proper project details, documentation, and orders for specific large projects.

Education, Skills, Experience, and Knowledge

• High school diploma/GED or equivalent work experience
• Customer service oriented with strong telephone, computer, and multi-tasking skills
• General knowledge of warehouse operations
• Must be able to operate a forklift and/or pallet jack
• Basic math and computer skills
• Ability to write legibly and communicate clearly with professionalism and courtesy
• Experience with inventory/inside sales and/or demonstrated success working with customers

Work Environment

Office and warehouse/fabrication environment

Physical demands may include but are not limited to:

• High level of sitting, walking, standing, and/or climbing
• Stooping, bending, kneeling, and reaching
• Work outside/inside around machinery with moving parts and vehicles
• Exposure to all seasons of weather, as well as slippery and uneven surfaces
• Must be able to lift a minimum of 30lbs

Travel

None

Exemption Status

Non-exempt