Remedy/Helix Software Developer
- Maintain and enhance IT Service Management infrastructure while ensuring optimal system performance and user satisfaction
- Perform application development utilizing the BMC Remedy/Helix/ITSM platform
- Administer and maintain baseline, overlaid, and custom applications
- Plan, test, and implement system upgrades to ensure platform currency and stability
- Maintain and optimize Remedy Change Management, Release Management, Problem Management, and Task Management modules
- Ensure process workflows align with organizational requirements and industry best practices
- Administer application data on a daily basis
- Process queries and generate reports as requested by end users
- Interface directly with customers to troubleshoot issues and provide technical resolution
- Work closely with cross-functional team members to ensure cross-platform module compatibility and standardization
- Maintain comprehensive knowledge of all Remedy systems, integrations, and modules to provide backup support for team members
- De-conflict competing requests and requirements to ensure optimal resource allocation
- Establish, maintain, and follow documented processes and procedures
- Ensure compliance with established protocols and continuous improvement initiatives
- Demonstrate excellent problem-solving and analytical skills
- Utilize strong communication and customer service abilities
- Work collaboratively in a team environment
- Adapt to new situations
- Work late night maintenance windows to support patching as needed
- Work independently with minimal supervision, with a high level of accuracy and attention to detail
- Other duties as assigned
- Bachelor's degree in a related field preferred
- Must have, or obtain within 90 days of start, a current DoD 8570 IAT Level II certification (ex: Security+)
- 5+ years of directly related software developer experience
- Proven experience with the BMC Remedy/Helix ITSM platform
- Strong understanding of ITIL processes and frameworks
- Experience with system administration and application development within Remedy/Helix
- Willing, and able, to work late-night maintenance windows to support patching and system updates
- Must be a US citizen
- Candidate must be in possession of a minimum DoD issued Secret Clearance
- Able to occasionally reach with hands and arms
- Prolonged periods of computer screen use, while sitting or standing at a desk
- Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
- Able to safely lift and carry up to 20 pounds at a time
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Education/Training:
Experience:
Security:
Physical Requirements:
Salary: $105,000 - 120,000
Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.
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