Starbucks, General Manager

Purpose: Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

DUTIES AND RESPONSIBILITIES

• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team
• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
• Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations
• Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals
• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations
• Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management
• Solicits customer feedback and proactively researches local markets to understand customer and community needs
• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance
• Other duties and responsibilities as assigned

REQUIRED QUALIFICATIONS

• High School diploma or GED - required
• Three (3) years’ supervisory experience in a high-end restaurant or designer coffee retailer - required
• One (1) year direct experience in analyzing financial reports - required
• Must successfully complete Starbucks Training and Barista Certification - required
• Must successfully complete ServSafe Sanitation training - required
• Leadership (supervisor or manager) experience opening a stand-alone restaurant - required
• Two (2) years’ designer coffee experience at Starbucks or related designer coffee retailer - preferred
• High volume coffee house experience - preferred
• Ability to manage store operations independently
• Ability to manage effectively in a fast-paced environment
• Ability to manage multiple situations simultaneously
• Ability to manage resources to ensure that established service levels are achieved at all times
• Interpersonal skills
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Organization and planning skills
• Strong operational skills in a customer-service environment
• Ability to communicate clearly and concisely, both orally and in writing
• Strong leadership skills, with the ability to coach and mentor others
• Ability to handle confidential and sensitive information
• Ability to bend/twist and stand throughout schedule
• Ability to carry or move an object up to 40 lbs.
• Basic computer skills and knowledge of office equipment
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required

Equal Opportunity Employer
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