IT Application Support Analyst
Kforce's client in Birmingham, AL that is seeking an Information Technology Application Support Analyst to join their production support team. This position is ideal for someone who enjoys troubleshooting application issues, validating software releases, and supporting critical business systems in a fast-paced production environment. Summary: This is a contract-to-hire opportunity with long-term growth potential. Although the role is primarily remote, candidates must be able to attend approximately one month of onsite training in Birmingham, Alabama before transitioning to remote work. Training will take place during day hours. The scheduled shift is Monday through Friday, 9:00 PM - 4:00 AM Central Time, with participation in an on-call rotation approximately once every eight weeks. Responsibilities:
- Monitor and support production applications during overnight operations
- Perform application and release validations following software deployments
- Troubleshoot production issues and resolve support tickets from the team's queue
- Investigate incidents and escalate issues when appropriate
- Document findings, resolutions, and support activities
- Collaborate with application support teams, developers, and business partners to resolve issues efficiently
- Participate in an overnight support environment that ensures application stability and availability
- Participate in an on-call rotation approximately every eight weeks
- Experience supporting applications in a production or IT support environment
- Strong troubleshooting and analytical skills
- Excellent communication and documentation abilities
- Ability to prioritize multiple support requests in a fast-paced environment
- Comfortable working a permanent overnight shift
- Ability to attend onsite training in Birmingham, Alabama for approximately one month
- Basic SQL knowledge
- Experience using ServiceNow
- Experience working with ticket management systems
- Familiarity with release validation or post-deployment testing
Recommended Jobs
Security Guard Access Control Driver
Job Description Job Description Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While …
Data collector / Driver
Job Description Job Description Company description Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. We collect data where automation is not …
Brake and Tire Auto Technician
Job Description Job Description We're looking for Automotive Mechanics with a minimum of 1 year of professional automotive repair experience to join us at Carvana - the fastest-growing used aut…
Sales Representative
Why open - REP we placed last year, went through a divorce, has young child and can't do the field travel anymore Territory - Covers most of AL, runs north to UT Chattanooga, and Lee Univ in Clevel…
OYSTER BAR
Job Description Job Description **Open Tuesday - Sunday / Closed Monday.** POSITION SUMMARY: Responsible for ensuring the Oyster bar is prepared based on established procedures. Accomplishes…
Quick Lube Technician
Job Description Job Description Job Summary We are looking for a Quick Lube Technician to join our growing team! The right candidate will have a strong background in automotive and ASE cert…
Structural Engineering Group Leader -- Return Home. Build Something Bigger.
Job Description Job Description Company Description Who We Are At KPFF, we believe great engineering starts with great people. As a nationally recognized, employee-owned engineering firm,…
Associate Pastor of Children/Student Ministries
Associate Pastor of Children/Student Ministries Location: Moundville Baptist Church 150 5th Avenue P.O. Box 306 Moundville, AL – 35474= Moundville Baptist Church is seeking an Associate Pastor o…
OTR Driver
Job Description Job Description $2000-$3000 weekly | OTR position | Dry Van, Reefer, Flatbed: ~70-80cpm - all miles paid. ~4000 miles a week. ~ Paid detention, layover & extra stops. ~ Loa…
Premier Interventional Cardiology role - Gadsden, AL | up to $700K Guaranteed & Seven-Figure Upside
Gadsden Regional Medical Center is seeking a Board-Certified or Board-Eligible Interventional Cardiologist to join a respected, multi-provider cardiology group serving Northeast Alabama. This is an…