Account Supervisor

Job Description

Job Description

Account Supervisor (Client Leadership and Operations Focus)

About the Role

DEPLOY has been retained to help find an Account Supervisor who brings clarity, organization, and steady leadership to fast-moving client work.

DEPLOY's client's approach is grounded in behavioral science. They help brands drive measurable change by understanding how people actually make decisions. This role plays a key part in translating that thinking into well-executed, on-time, on-budget work.

You will serve as the operational anchor on your accounts, helping work move forward smoothly, keeping teams aligned, and ensuring clients feel confident in how we operate.

If you take pride in making smart work run well and delivering both strong strategy and disciplined execution, this role is for you.

What You'll Do:

Client and Account Leadership

Lead day-to-day client communication and meetings

Translate strategic and behavioral insights into clear scopes, timelines, and deliverables

Ensure behavioral thinking is reflected in execution

Keep clients informed and aligned

Anticipate issues and resolve them early

Support new business efforts as needed, including participating in pitches and helping operationalize newly won accounts

Operational and Project Management Discipline

Build and maintain clear timelines and status documentation

Drive accountability across strategy, behavioral psychology, creative, and media teams to ensure aligned and disciplined execution

Ensure deadlines are met, and next steps are defined

Identify workflow gaps and recommend practical improvements

New client work is onboarded smoothly with clear scope, timelines, and financial discipline

Financial Awareness:

Monitor burn reports and track budget pacing

Flag scope creep and support margin discipline

Provide leadership with visibility into overall account health

Team Contribution

Mentor and support junior team members

Operate independently while keeping leadership informed

Help establish and reinforce strong account management practices

What Were Looking For:

5 to 8+ years of client service experience in an agency environment

Strong project management instincts and attention to detail

Ability to connect strategic thinking to execution

Highly organized with consistent follow-through

Comfortable tracking budgets and identifying financial risks

Calm under pressure and solution-oriented

Able to operate in a scrappy, evolving environment with minimal oversight

Collaborative, low-ego, and steady presence

Bonus: Experience improving internal workflows or processes

Work Style:

Remote, with preference for Central or Eastern time zones

In-office presence (about once per quarter)

Travel for client engagements, as needed

What Success Looks Like:

Strategic thinking is clearly translated into execution

Timelines are consistently met

Clients feel informed and confident

Workflows are organized and predictable

Budget pacing is visible and proactively managed

Leadership can focus on strategic growth rather than daily follow-ups