Operations District Manager

Job Description

Job Description

Description:

Company Information

Southern Foodservice Management is a national contract food service management company. Southern’s corporate office is in Birmingham, Alabama. We currently operate in several different states and regions of the United States. One of the key positions in our operations is the Unit Support Staff, which this job description outlines (the job, requirements and duties). We respectfully request an interested individual read and review this information carefully and in-depth.

Job Summary

The Operations District Manager, Contract Foodservice is a key leadership role responsible for overseeing the operational and financial performance of multiple food service contract locations within a designated region. This position requires a strategic and results-oriented individual with strong leadership, communication, and business acumen. The Operations District Manager, Contract Foodservice will drive client satisfaction, ensure operational excellence, foster a positive work environment, and contribute to the overall growth and profitability of the company.

Key Responsibilities

Operational Management:

• Provide direct oversight and support to on-site Food Service Directors/Managers across the region.
• Ensure adherence to company standards, policies, and procedures related to food quality, safety, sanitation, and service.
• Monitor operational performance, identify areas for improvement, and implement effective solutions.
• Conduct regular site visits to assess operations, build relationships, and provide coaching and guidance to on-site teams.
• Ensure compliance with all relevant regulatory requirements and client contractual obligations.
• Oversee the implementation of new programs and initiatives within the region.

Financial Performance :

• Manage the financial performance of each location within the region, including budget development, monitoring, and variance analysis.
• Work with on-site teams to achieve financial targets related to revenue, cost control, and profitability.
• Analyze financial reports and develop action plans to address any financial challenges.
• Participate in the development of regional and company-wide financial goals.

Client Relationship Management :

• Build and maintain strong, positive relationships with key client stakeholders within the region.
• Serve as a point of escalation for client concerns and ensure timely and effective resolution.
• Proactively identify opportunities to enhance client satisfaction and strengthen partnerships.
• Participate in client meetings and presentations as needed.

Team Leadership and Development :

• Recruit, train, mentor, and develop Food Service Directors/Managers within the region.
• Foster a positive and collaborative work environment that promotes teamwork, engagement, and accountability.
• Conduct performance evaluations and provide constructive feedback to direct reports.
• Identify and support the professional growth and development of team members.

Business Development and Growth :

• Collaborate with the business development team to identify and pursue opportunities for growth within the region.
• Participate in the development of proposals and presentations for potential new clients.
• Support the retention of existing clients through exceptional service and relationship management.

Reporting and Communication:

• Prepare and present regular reports on regional performance, key initiatives, and challenges to senior leadership.
• Maintain effective communication channels with on-site teams, corporate departments, and clients.
• Ensure timely and accurate information flow throughout the region.

Qualifications and Skills

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. Or five (5) years of experience in the foodservice industry related to a multi-unit supervision position.
• Minimum of two (2) to five (5) years of progressive management experience in the food service contract industry, with multi-site responsibility.
• Proven track record of successfully managing operations, achieving financial targets, and building strong client relationships.
• Strong leadership, communication, interpersonal, and problem-solving skills.
• Excellent financial acumen and budgeting experience.
• Thorough understanding of food safety regulations and best practices.
• Ability to travel extensively within the assigned region.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Flexibility in terms of work schedule, including availability evenings, weekends and holidays.

Preferred Qualifications:

• Experience with POS systems, Production (such as Parsley).
• Participation in industry-related professional organizations.

Skills:

• Strategic Thinking
• Leadership and Team Management
• Contract Management
• Supplier Relationship Management
• Financial Acumen
• Analytical Skills
• Problem-Solving
• Communication (Written and Verbal)
• Interpersonal Skills
• Presentation Skills
• Project Management
• Technical Proficiency
• Ethical Conduct

Attributes We Are Looking For:

• Strategic Thinker: Ability to see the big picture and develop long-term plans.
• Results-Oriented: Driven to achieve and exceed goals.
• Strong Communicator: Able to clearly and effectively convey information at all levels.
• Excellent Leader: Ability to motivate, inspire, and develop teams.
• Client-Focused: Dedicated to understanding and meeting client needs.
• Problem Solver: Resourceful and adept at finding solutions to challenges.
• Adaptable: Able to thrive in a dynamic and fast-paced environment.
• Integrity: Demonstrates honesty, ethics, and strong moral principles.

Benefits:
We offer a competitive salary, paid holidays, vacation, health benefits, and 401k as well as an annual bonus program.

• Current of Previous experience working in a multi-unit role within contract foodservice
• Travel estimated at 60-80%

Physical Requirements:

• Strength: Lift up to 50lbs
• Posture: Standing 50%, Walking 50%
• Movement of objects: Occasionally
• Heavy lifting, Heavy Carrying, Pushing, Pulling: Occasionally
• Climbing or Balancing: Occasionally, Stooping: Occasionally
• Reaching: Occasionally
• Handling: Occasionally
• Talking/Hearing: Frequent
• Seeing: Frequent
• Temperature Variation: Occasionally
• Typing: Frequent
• Reading: Frequent
• Driving: Frequent

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