Patient Registration Specialist - Dental

Job Announcement: HR2025:142
Position Title: Patient Registration Specialist (Dental)
Advertising: Publicly
Department: Health
Division: Health & Human Services
Immediate Supervisor: Dental Office Coordinator
Department Director: Director-Clinical Operations
Employment Status: Non-Exempt
Position Type: Regular Full–Time
Mandatory Reporter: No
Background Check Required: Yes (data-sensitive)**
Opening Date: Monday, December 15, 2025
Closing Date: Monday, December 29, 2025 by 5:00 p.m.

Preference shall be given in accordance with the Title 33 (Tribal Employment Rights) of the Tribal Code/DFWP.

The Poarch Creek Indians place a high value on individuals who share our commitment to community, tradition, and progress. As Alabama's only Federally Recognized Native American Tribe, we take pride in a history that spans generations and is deeply rooted in resilience and cultural heritage. Our mission is to uplift the lives of our Tribal Members, preserve our traditions, and drive innovation for a thriving future. If you are passionate about serving with purpose and authenticity while fostering trust, unity, and growth, we welcome you to join us on this meaningful journey.

Overview
In our hourly positions, we look for dedicated individuals who value respect, take pride in accountability, and embrace a culture of collaboration and excellence. As an integral part of our team, you will contribute to a positive and supportive environment where every effort is appreciated, and every role is essential. Your commitment to upholding our values and maintaining a strong work ethic will help us achieve shared success.

Primary Objectives
The Patient Registration Specialist a key line-level position responsible for administering the day to day activities of the business office, including maintenance of the records of patients, scheduling of patients, preparing claim forms for patients with dental insurance, handling the process of referrals to Contract Health Services and confirming appointments for the next day. This job description is not an all-inclusive list of the duties and responsibilities of this position. PCI Employees are expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs and departmental objectives, as assigned.

This role plays a strong commitment to understanding and embracing the Poarch Creek Indians Values of Perseverance, Opportunity, Accountability, Respect, Culture, and Honesty.

Essential Functions

• Greets and welcomes patients to PCI Dental Clinic.
• Checks in patients according to the office protocol, verifying and updating patient information.
• Prepares patient paperwork and distribute as needed – scan into patient’s charts after reviewed by provider and updated in patient’s chart.
• Manages medical clearance requests by sending and scanning required documents and fulfills patient dental record requests by first uploading the signed Release of Records (ROR) into the correct chart prior to release.
• Sends out dental records as requested by patients -after scanning the signed ROR into the correct patient’s chart.
• Collects payments from patients for any lab fees, services and home care supplies.
• Gathers and accurately records patients’ insurance information.
• Ensures all records are stored securely and handled in compliance with HIPPA privacy and security regulations.
• Schedules patients for all dental providers, maximizing efficient use of time.
• Explain patients’ treatment plans to them, answering questions and addressing concerns and discusses how much money the patient will be responsible for at each appointment.
• Checks out patients and ensures they are scheduled to return to the PCI Dental clinic.
• Checks voicemail and responds to calls within 24 hours.
• Prints next-day medication lists for scheduled patients.
• Confirms appointments according to protocol and remind patients of necessary payments due at that appointment.
• Manages scheduling for the dental department, referrals, and laboratory cases.
• Contacts patients to provide scheduling updates and notifications during clinic weather closures.
• Activates the care-encounter via the RPMS/ PCC/EHR data system.
• Performs other duties as assigned by the appropriate person.

Job Requirements

• High School Diploma or equivalent required.
• Two (2) years of dental office employment experience required.
• One (1) year of employment experience in medical reception duties required.
• One (1) year of employment experience using Dentrix required.
• Must maintain current professional licensure in Basic Life Support (BLS) or obtain licensure within ninety (90) days of date of hire.
• Ability to work odd and irregular hours, as needed.
• Must possess a valid state driver’s license and insurable driving record according to Tribal insurance guidelines.
• Must successfully pass the required criminal and character background check.
• Ability to travel and participate in required training, leadership development, and other events.
• Ability to perform all duties and responsibilities of this position adequately and successfully.

Core Competencies Required

• Absolute confidentiality, adhering to HIPAA guidelines and the Privacy Act.
• Must have a working knowledge of computers and electronic health records, with the ability to work in a Windows environment with various software programs such as Microsoft Office software etc.
• Familiarity with the cultural factors relative to the care of Native Americans preferred.
• Ability to work in a high-performance, fast-paced, high-pressure environment.
• Adept at multi-tasking, have unquestionable integrity, with an uncompromising commitment to quality.
• Must be people oriented and relate well to people from diverse backgrounds.
• Organized with unfailing attention to detail.
• Exceptional interpersonal and communication skills, both verbally and in writing.
• Ability to remain engaged until assignments are completed and overcome obstacles.
• Takes accountability for performance and results.
• Open and honest communicator and follows policies and procedures.

Compensation and Benefits

• The starting pay will depend on factors such as experience level and skillset.
• Voluntary full-time benefit offerings include the following - medical, dental, vision, and life insurance and other voluntarily insurance options. We also offer an Employee Assistant Program (EAP), paid time off, paid holidays, 401K with matching, bonuses, and COLA increase.

Every applicant must complete an application provided by Human Resources. A resume will not be accepted in the place of an application.

**Please note ALL individuals selected for employment are required to complete a background investigation. Individuals being placed in positions designed as child-sensitive or data-sensitive must successfully complete a background check prior to employment.

INDIAN PREFERENCE, SPOUSAL PREFERENCE, OR FIRST GENERATION:

In the event more than one applicant meets the requirements, as stated in a job description, preference shall be given in the following order: (1) Tribal Member (2) First Generation Descendant of a Tribal Member (3) Spouse of Tribal Member (4) Indian (5) Non-Indian

In the event that a position of employment is funded in whole or in part my any federal grant and/or contract or other public funding, preference shall be given in the following order: (1) Indian (2) Non-Indian

In order to receive preference, the appropriate documentation must be submitted.