3CX VoIP Technician
Job Description
Job Description
Description:
DataPerk is a premier IT Managed Service Provider. We believe in proactive problem-solving , responsive support , and trusted partnerships . Our mission is to deliver secure, scalable technology solutions with excellence, integrity, and innovation. We serve clients across all industries—from healthcare and education to nonprofit and government—with a commitment to making complex IT simple. We are looking for a skilled 3CX VoIP Technician to join our dynamic team. You will be responsible for configuring, maintaining, and supporting hosted 3CX phone systems for a diverse client base. If you are passionate about VoIP technologies and thrive in a client-focused environment, we want to hear from you.
Key ResponsibilitiesSystem Administration & Management- Configure, deploy, and maintain 3CX phone systems
- Perform upgrades, patches, and security updates
- Monitor system performance and resolve issues proactively
- Manage user accounts, call routing, and system permissions
- Configure SIP trunks, gateways, and network connectivity
- Provide Level 2/3 support via phone, email, and ticketing system
- Troubleshoot call quality, connectivity, and system malfunctions
- Support mobile and desktop 3CX clients
- Document procedures and contribute to knowledge base
- Experience with hosted/cloud VoIP environments
- Knowledge of contact center features and call flow design
- Familiarity with SBCs and scripting (PowerShell, Python)
- Understanding of compliance standards (E911, HIPAA)
- Onboard new clients and set up systems
- Train end-users on 3CX features
- Optimize configurations based on client needs
- Conduct system health checks and performance reporting
- Plan and execute migrations and upgrades
- Integrate 3CX with third-party apps and CRMs
- Configure advanced features like call recording and analytics
- Implement disaster recovery and backup procedures
- Hybrid work model
- Collaborative team culture with professional development opportunities
- Access to ongoing training and certification programs
- BCBS Health, Dental, and Vision insurance
- Simple IRA with company matching
- Paid time off and holidays
- STD, LTD and Life Insurance
- Bachelor’s degree in IT, Telecommunications, or related field
- 2+ years of hands-on experience with 3CX systems
- Strong understanding of VoIP protocols (SIP, RTP, SRTP)
- Network troubleshooting and TCP/IP fundamentals
- Familiarity with firewalls, NAT, and SIP trunking
- Experience with Windows Server and virtualization
- 3CX Certified Advanced or Professional preferred
- CompTIA Network+, Cisco CCNA a plus
- Prior experience in a managed services environment
Recommended Jobs
CPSS PP&C II Incumbent Resume Capture
Job Description Job Description If you are a current CPSS PP&C incumbent, please submit your resume here. The ARES team will be in touch soon. ARES Benefits: ARES offers a competitive compe…
Director of Nursing (RN) - Emergency Services (ER
Director of Nursing (RN) - Emergency Services (ER) - Florence , AL As a Nursing Director of Emergency Services, you’re embracing a vital mission dedicated to making communities healthier ®. Join u…
Crisis Residential Program Director
Job Description Job Description This is responsible professional work as Director of three Crisis Residential Units for a total 44 consumers served. This position provides direct services as well…
Process Technology Engineer
DO YOU HAVE WHAT IT TAKES? The ideal candidate will manage technology and lead major projects to improve product performance, efficiency, and costs in the automated Non-grain Oriented Electrical Stee…
Activities Assistant
GENERAL PURPOSE Assist Activities Director in preparing and conducting activities for the resident. QUALIFICATIONS • Experience working with the elderly and disabled • Must demonstrate creati…
Accounting Clerk
Job Description Job Description Description: Job Title: Accounting Clerk Status: Non-Exempt Reports to: Accounting Supervisor About Martin Inc. Founded in 1934 and headquartered…
Lead Specialty Integration Manager - SME
Job Description Job Description Solutions Through Innovative Technologies, Inc. (STI-TEC) specializes in the delivery of professional business and information management services. STI-TEC offers …
CDL-A Dry Van Driver - Home Weekly - New Grads Welcome
Job Description Job Description We are hiring CDL-A recent graduates and entry-level drivers for our regional fleet. This is Entry level driving position with paid training, steady dry van freigh…
Auto Body Paint Technician
For a quick application text APPLY1 to 82174 About Dent Wizard Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our suc…
BCBA - We will relocate you to Georgia!
Job Description Job Description **$5,000 Signing Bonus!!** **We will provide you with a relocation stipend!!** Role: Board Certified Behavior Analyst (BCBA) Location: You can either work a…