Multi-Line Representative - State Farm Agent Team Member
Job Description
Job Description
Benefits:
- Bonus based on performance
- Competitive salary
- Paid time off
- Signing bonus
- Training & development
We have an immediate opening for an experienced team member with prior State Farm agency office experience to join our busy, high-volume office as an Onboarding & Claim Specialist. What youll do:
- Handle claim follow-ups with customers and answer the majority of incoming claim questions
- Help customers navigate their claim questions and coordinate next steps using established processes
- Conduct 15-20 virtual policy reviews / week.
- Schedule and complete virtual onboarding appointments
- Assist with incoming service calls and identify multi-lining opportunities for our existing customer base
- Be comfortable and consistent with cross-selling Life & Health products (must be well-versed & have a proven track record cross-selling)
- Assist with training new hires and support our in-office onboarding team to ensure our onboarding process is implemented correctly and consistently.
- Participate in potential retention callsreviewing existing policies, identifying opportunities to retain customers, and working to save the business.
- Prior experience working in a State Farm agency office
- Confidence handling customer questionsespecially around claims
- Ability to multitask while staying organized and following process
- Strong accountability and professionalism in a fast-paced environment
- A mindset focused on both customer service and meeting office production expectations
- Must be fully P&C Licensed as well as Life / Health licensed.
This is a remote position.
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