Business and Life Insurance Office Manager

Job Description

Job Description

The Business & Life Insurance Office Manager oversees the daily operations of the insurance agency with a dual focus on commercial/business insurance and life insurance growth. This role ensures the office runs efficiently, sales targets are met, client service is exceptional, and compliance and underwriting standards are maintained. The manager provides leadership to the team, implements operational systems, and drives new business production while retaining existing accounts.

Key Performance Indicators (KPIs):

• New Business Premium Written (Commercial & Life)
• Retention Rate
• Life Policy Conversions & Referrals
• Call Activity & Talk Time
• Client Satisfaction / NPS

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Hands on Training

Life Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Leadership & Office Management

• Supervise and support a team of licensed producers and service staff, ensuring productivity and professionalism.
• Manage daily office workflow, including quoting, policy issuance, renewals, endorsements, claims support, and billing.
• Monitor performance metrics (sales production, retention, life referral conversions, call activity, talk-time) and coach team members to exceed goals.
• Conduct regular team meetings and one-on-ones to provide training, motivate staff, and address performance gaps.
• Oversee time-off schedules, staffing coverage, and ensure smooth agency operations.

Life Insurance Focus

• Lead life insurance sales strategy generating leads, setting life appointments, and coaching staff on needs-based selling.
• Oversee life referral programs, incentive contests, and follow up on outstanding life quotes.
• Support client education on life, disability, and retirement planning solutions.
• Track life production metrics, pipeline, and closing ratios.

Business Insurance Focus

• Drive growth in commercial lines: General Liability, Commercial Auto, Workers Compensation, BOP, Umbrella, Bonds, and Property.
• Review and analyze client risk exposures, recommend appropriate coverage, and oversee quoting and remarketing.
• Build and maintain relationships with small business owners, contractors, and referral partners.
• Ensure compliance with underwriting guidelines and risk appetite for carriers.

Operations & Compliance

• Maintain accurate client records in agency management systems (e.g., eAgent, Salesforce, Applied, or AMS).
• Ensure adherence to state licensing requirements, privacy laws, and carrier compliance.
• Monitor E&O risk by enforcing correct documentation and client communication standards.
• Develop and implement office procedures for new business, renewals, cancellations, and claims support.

Client Experience

• Provide an exceptional customer experience by promptly resolving escalated service issues.
• Manage client retention efforts, including policy reviews, renewal calls, and cross-selling opportunities.
• Identify and pursue up-selling/cross-selling opportunities in both commercial and life products.

Qualifications:

• Required: Active Property & Casualty and Life & Health Insurance Licenses (or willingness to obtain quickly).
• Minimum 3 to 5 years in insurance office leadership, commercial lines, or life insurance sales.
• Strong understanding of commercial insurance products and underwriting.
• Proven ability to coach and motivate a sales/service team.
• High attention to detail, organizational skills, and proficiency with agency management systems & CRM tools.
• Excellent verbal and written communication; bilingual (English/Spanish) preferred