Customer Account Specialist

Job Description

Job Description

CUSTOMER ACCOUNT SPECIALIST, Royal Switchgear Manufacturing Company

Take your next career step at Royal Switchgear Manufacturing Company with a US based team that is developing responsive solutions for an evolving grid.

RSMC is a leader in engineering, designing, and manufacturing critical componentry for electrical substations and the broader grid. Our pride lies in our long-standing partnership with utilities companies, the reliability of our products, and the technical and hands-on capabilities of our team.

The company is at an exciting inflection as we continue to expand our existing brand portfolio and deepen relationships with new and existing customers.

All qualified candidates must apply though this posting to be considered for this position.

Job Type: Full-time

Customer Account Specialist Responsibilities:

• Answers inquiries from clients concerning products while promoting the company products
• Provides information, quotes, credit terms, and other bid specifications to clients
• Periodically prepares and reports sending results and leads to manager
• Caters to any customer complaints or concerns and establishes a resolution
• Learns the various buying habits and expectations of the customers to provide exceptional customer service
• Conducts regular follow ups on the quote status
• Works with the V.P. of Sales on the administrative aspects of sales
• Performs other duties as assigned

Customer Account Specialist Requirements:

• Minimum 3-5 years related experience including experience with technical products
• Experience in utility industry preferred
• Expert utilization of Syteline or comparable ERP system required
• Excellent verbal and written communication skills
• Excellent sales and negotiation skills
• Ability to build strong interpersonal relationships based on integrity and service
• Organized with strong attention to detail
• Strong analytical skills
• Proven ability to build and maintain relationships with customers, reps, and other inside sales
• Proficient with Microsoft Office Suite or related software including proficiency in Excel

WORKING CONDITIONS:

The work condition characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work primarily takes place in an office environment.
• May encounter occasional stressful situations.
• Work may include responding to critical customer driven situations which may result in working some weekends, holidays, and after normal business hours.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Maintain clear and accurate records.
• Understand and follow oral and written directions.
• Work regular shifts to include evenings; weekends; and/or holidays as assigned.
• Must possess general manual dexterity to operate computer, equipment, tools, controls, or other objects; reach with hands or arms.
• Must possess mental acuity for attention to accuracy and detail.
• Must see in the normal visual range with or without correction.
• Must hear in the normal audio range with or without correction.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, creed, national origin, citizenship status, age, disability status, genetic information, sex, sexual orientation, gender identity or expression, pregnancy, marital status, veteran status, or any other characteristic protected by applicable federal, state or local laws.