Junior Desktop Support

Job Description

Job Description

Job Summary

Junior Desktop Support

TEEMA

Contract

In-Office | mobile, AL, United States

The Opportunity

You’re the kind of person who is always looking to learn. You want to grow into something greater and you’re looking for an employer encourages and supports your professional development. TEEMA promotes advancement and rewards our employees based on individual performance and merit. Sure you’ll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business. This a culture of winning. At TEEMA we breed winners.

Responsibilities

• Provide first-level desktop and peripheral support to on-site users

• Diagnose and troubleshoot hardware, software, and network issues

• Adhere to security policies and protect data confidentiality

• Document and update ticket statuses in the IT service system

• Assist in configuration and deployment of workstations and peripherals

• Participate in continuous learning to advance toward senior support roles

• Provide on-site support within assigned territory and schedule

• Escalate complex incidents to appropriate teams with clear context

• Perform routine system checks and software updates as approved

• Maintain accurate asset inventory and lifecycle records

• Collaborate with team to meet performance targets and KPIs

• Provide user training and onboarding support for basic IT processes

Experience/Qualifications

• Basic desktop, peripheral, and OS troubleshooting across Windows and macOS.

• On-site user support within assigned territory and schedule adherence.

• Familiarity with IT security policies and data confidentiality practices.

• Ticketing system usage and accurate status/documentation updates.

• Asset management with lifecycle tracking of workstations and peripherals.

• Willingness to learn, pursue growth, and progress toward senior support roles.

• Basic network issue awareness and ability to escalate complex problems.

• Hardware/software deployment and workstation configuration assistance.

• Customer-focused communication; user training and onboarding support.

• Strong collaboration within a performance-driven team and KPI alignment.

What's in it for you? (Salary, Commissions & Benefits)

• On-site position based in Mobile, AL — collaborate in-person with the team at our local workplace

• Competitive base salary as the core component of your compensation package