Sales Installation Assistant

Job Description

Job Description

Job Summary:

The Sales Installation Assistant provides direct coordination and regular communication with the sales consultants, the manufacturing facility, and the customer throughout the sales order and production process for all managed installation orders. The Sales Installation Assistant will participate in the continuous improvement of the process and procedures related to this role. This role is a full-time on-site position Monday – Friday.

Job Responsibilities:

• Coordination and completion of multiple sign projects at a time, ensuring consistency with customer expectations, company strategy, commitments, and goals for Stewart Signs managed installation orders.
• Communicate with installation vendors throughout the managed installation process to ensure adherence to quotes, budgets and customer expectations.
• Proactively communicate with customers to establish a project pace, embrace situations to resolution providing a superior customer experience.
• Efficiently coordinate each sign project’s timeline and schedule from point-of-sale to installation.
• Provide information to appropriate departments or persons to progress sign project to completion.
• Conduct live customer order audits to clarify order, set proper expectations and build project.
• Work with installers to acquire quotes on potential upcoming projects based on information provided by sales representatives in company.

Education/Experience

• 1-3 years of demonstrated high level data entry and customer service experience.
• Ability to manage multiple projects to completion.
• Goal-oriented, problem-solving, and continuous improvement mindset.
• Demonstrated ability to learn technical products quickly or technical aptitude.
• Excellent verbal and written skillsets and ability to communicate with multiple departments.
• Experience utilizing Microsoft Outlook, Excel, and Word.
• Experience with a Customer Relationship Management Database (CRM).
• Experience with Sales Force CRM (Desired).

Job Location

• The location of this job is in our Clanton, Alabama office.

Work Environment

This position is in a climate-controlled office environment. The office environment is a typical office with equipment noise i.e., computers, printers, phones, etc. and may involve frequent interruptions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision and Distance vision.

Stewart Signs is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Stewart Signs prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Stewart Signs complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.