Urgent Care Receptionist/MA Float

At ScionHealth , we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

Performs routine clinical and administrative duties under the supervision of a physician or nurse to support the clinic. Responsible for providing high-quality care to patients by assisting in assessments, performing basic procedures, maintaining examination areas, and supporting front-office operations.

Essential Functions

• Assist with patient assessments and treatments under supervision.
• Perform basic diagnostic procedures and specimen collection.
• Monitor and communicate changes in patient condition.
• Document care provided in medical records.
• Maintain medical equipment and supplies, including ordering, stocking, cleaning, and minor troubleshooting.
• Prepare and maintain examination areas.
• Perform administrative duties such as scheduling, registration, reception, filing, and data entry.
• Advocate for the physical and emotional well-being of patients.
• Adhere to HIPAA regulations and maintain patient confidentiality.
• Participate in quality improvement initiatives and educational programs.
• Demonstrate hospital core values and positive customer service behavior.
• Follow infection control, safety procedures, and wear appropriate PPE.

Knowledge/Skills/Abilities/Expectations

• Effective verbal and written communication skills.
• Ability to work collaboratively in a team environment.
• Professional demeanor and appearance.
• Strong attention to detail and organizational skills.
• Commitment to continuous improvement and high-quality patient care.
• Cultural sensitivity and respect for diverse backgrounds.
• Demonstrates initiative, flexibility, and accountability in job performance.
• Frequently required to stand, walk, sit, reach, and use hands.
• Must occasionally lift and/or move up to 50 pounds.
• Requires visual acuity, hearing acuity, and the ability to communicate clearly.
• Exposure to blood, body fluids, and communicable diseases.
• May be exposed to fumes, airborne particles, or hazardous chemicals.
• Must comply with hospital safety standards and use protective equipment as needed.
  

Education

• High school diploma or equivalent required.
• Completion of a Medical Assistant program preferred.

Licenses/Certifications

• Basic Life Support (BLS) certification required within 30 days of hire.
• Certification as a Medical Assistant not required for this position.

Experience

• Demonstrated critical thinking skills, sound judgment, and the ability to work with minimal supervision.
• Prior experience in a clinical setting preferred.
• Must be able to work effectively in a fast-paced, high-pressure environment.