Customer Success Manager

Who We Are

Spur is on a mission to transform how school districts solve their most pressing workforce challenges. We’re building the future of education staffing—faster, more efficient, and more personalized than ever before. With deep roots in K-12 and a startup mentality, we combine proven execution with bold innovation.

We’re looking for a Customer Success Manager (CSM) who is energized by big goals, relentless in execution, and committed to delivering exceptional results for our district partners. This is a role for someone who wants to build something that matters and thrive while doing it.

Your Mission

You’ll own a portfolio of school district accounts and serve as the go-to partner for those customers and the workforces who support them. That means building relationships, spotting growth opportunities, solving problems before they escalate, and making sure the schools we serve and the workers we employ feel supported, successful, and empowered every single day.

You will lead with initiative, think strategically, and act decisively to ensure Spur continues to be the most trusted name in education workforce services.

Key Responsibilities

• Strategic Account Management & Growth
  • Serve as the primary point of contact for a portfolio of K-12 school district clients.
  • Develop and execute account growth strategies to increase net revenue retention and customer lifetime value.
  • Lead recurring check-ins and performance reviews to assess satisfaction and identify new needs.
  • Collaborate cross-functionally to ensure customer priorities are met with excellence and urgency.
  • Ensure a 100%+ customer retention rate by fostering strong relationships and providing outstanding service.
• Operational Oversight & Service Excellence
  • Ensure that client service expectations are clearly defined and consistently exceeded.
  • Monitor and coordinate staffing performance, fulfillment rates, and account health indicators.
  • Troubleshoot service delivery issues and handle escalations with speed and professionalism.
  • Review shift fulfillment, timekeeping accuracy, and onboarding activity for assigned accounts.
• Worker Quality & Retention
  • Act as boots on the ground for recruiting efforts to meet client demands, working closely with the talent acquisition team.
  • Train and coach placed workers to align with district expectations and increase placement longevity.
  • Intervene on patterns of absenteeism or underperformance with clarity and care.
• Launches & Customer Enablement
  • Lead onboarding and implementation efforts for new customers to ensure a smooth, confident start.
  • Deliver training sessions and consultative support that empower district leaders to get the most from Spur.
  • Serve as a strategic thought partner to clients, identifying ways to improve outcomes across workforce metrics.

What You Bring

• 2–4+ years experience in customer success, account management, or operations.
• Demonstrated track record managing a book of business with measurable growth and retention impact.
• Background in education staffing, edtech, HR services, or K-12 operations is highly desirable.
• Strong sense of ownership and urgency—you push projects over the finish line, not just start them.
• Clear and confident communicator with excellent follow-through and attention to detail.
• Willingness to travel frequently throughout North Alabama (60–80%).

Who Thrives Here

This isn’t your typical customer success role. We’re building at startup speed in a sector that truly matters. Our best team members are:

• Self-starters who take initiative without being asked
• Obsessed with client outcomes and performance metrics
• Clear communicators who align early and often
• Always thinking about how to improve the experience and grow the business
• Comfortable with ambiguity and motivated by progress over perfection

What We Offer

• Competitive base salary + results-driven bonus structure
• Comprehensive health, dental, and vision coverage
• ROWE work environment and flexibility for high performers
• An entrepreneurial, mission-driven culture where your ideas matter and your work moves fast
• Career paths into senior roles in success, strategy, and operations

Ready to Join Us?

If you’re the kind of person who thrives when given ownership, believes urgency is a superpower, and gets fired up by making a difference in schools and communities—we want to hear from you.