Lab Tech/Medical Assistant

Job Description

Job Description

About ExperCARE
When it comes to urgent medical care, you want the comfort of a familiar face. ExperCARE Urgent Care is locally owned and operated, and you will always find team members who truly care waiting to help you. We combine our community roots with more than 100 years of collective experience from state-licensed and board-certified medical providers. That’s why we’ve been voted the urgent care center of choice by our community year after year.

Our commitment is simple—we provide unmatched expertise, compassion, and convenience. We take pride in exceeding expectations while offering access to experienced healthcare right when it’s needed most.

About the Role
ExperCARE is seeking an enthusiastic and detail-oriented Lab Tech/Medical Assistant to join our high-performing clinical team. In this role, you will provide hands-on clinical and laboratory support that directly impacts patient diagnosis, treatment, and overall experience. You will assist providers with patient care, perform in-house lab testing, maintain equipment, and ensure accurate, timely results. You will work closely with the care team to deliver a seamless, positive experience for every patient who walks through our doors.

Responsibilities
• Greet, room, and prepare patients for exams, obtaining vital signs and medical histories
• Perform routine in-house laboratory testing including CLIA-waived tests, urinalysis, rapid tests, and specimen collection
• Conduct routine and specialized lab procedures following established protocols
• Prepare, label, and process biological specimens for in-house testing or reference lab submission
• Maintain, clean, and calibrate lab equipment to ensure accuracy and reliability
• Document all patient interactions, procedures, and test results accurately in the EHR
• Assist providers with procedures such as wound care, splinting, injections, and point-of-care testing
• Maintain a clean, organized, and safe clinical environment
• Collaborate with providers and clinical teammates to support patient care and workflow
• Communicate clearly and compassionately with patients and families

Minimum Qualifications
• Medical Assistant diploma or certificate, or relevant lab technician training
• Prior experience in a clinical, urgent care, or medical office setting
• Strong attention to detail, accuracy, and infection control practices
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills

Preferred Qualifications
• Associate’s degree in Laboratory Technology or related field
• Certification as a Medical Laboratory Technician (MLT)
• Experience performing CLIA-waived testing in a clinical setting
• Experience using electronic health records and laboratory information systems

Skills
This position requires proficiency in clinical and laboratory techniques, strong attention to detail, and the ability to follow protocols consistently. Clear communication and teamwork are essential for supporting providers and ensuring a smooth patient experience. Strong problem-solving skills are valuable when troubleshooting equipment or managing unexpected results. Familiarity with laboratory information systems is helpful and can support efficient workflow and accurate documentation.