Network Administrator Assistant

Job Description

Job Description

At Alabama Goodwill Industries, our Mission is to help change lives through the power of work. We serve our community by providing employment development services and placement assistance for employment. Our programs are supported with profits generated through the sale of donated goods in our Retail Stores.

• As a Network Administrator Assistant at Alabama Goodwill Industries (AGI), you will play a crucial role in advancing our mission by ensuring the effective deployment and maintenance of information systems. You will be responsible for the end-to-end management and deployment of all user-facing information technology. This includes providing essential data, communications, and application support to AGI, ensuring accurate and timely data-driven decision-making.

Essential Functions:

1. Implement and support hardware systems, including managed networks/firewalls, VoIP phone systems, CCTV camera systems, and alarm systems.
2. Identify, research, and resolve technical problems, documenting and tracking issues for timely resolution.
3. Deploy and support desktop operating systems, business software & applications, and mobile devices.
4. Identify and resolve network and security issues, safeguarding AGI from cyber threats while securing sensitive organizational data.
5. Support the IS Manager in implementing a point-of-sale system and assist operational leaders in developing POS system data reports.
6. Assist in accounting for and maintaining AGI-owned hardware, software, and other information assets.
7. Ensure compliance with Payment Card Industry Data Security Standards to protect customer and donor personal information.
8. Conduct work order follow-up to ensure effective and satisfactory service delivery.
9. Provide updates on system status and service issues, coordinating downtimes with affected team members when necessary.
10. Contribute to the maintenance and enhancement of AGI's information technology platform.
11. Attend in-service and related training as assigned by the team leader.
12. Maintain confidentiality when handling sensitive information, including payroll and financial matters.
13. Perform other duties as assigned by the team leader.

Qualifications:

• Proficiency in backroom and front-room information systems architecture and local and wide-area networking.
• Ability to conceptualize systems and deploy software products.
• Experience with Desktop O/S (Windows 7, 10, and 11) and Microsoft Office 365.
• Hardware support proficiency, including desktops, laptops, printers, and mobile devices.
• Basic server and network, router, and firewall support.
• Technical troubleshooting skills during major outages.
• Strong communication, interpersonal, and customer relationship skills.
• Ability to work independently and lift/move computer equipment.
• Proficient in English (verbal and written communication).
• Excellent planning and organizational skills.

Training and Experience:

• Bachelor's degree in computer science or related field (or equivalent technical certifications and experience).
• 1-2 years of practical network computer experience supporting 25+ users.
• Experience with Point-of-Sale systems is a plus.
• Familiarity with Microsoft Power BI or other big data management systems is a plus.

Special Requirements:

• Availability for occasional after-hours and occasional weekend work.
• Valid driver's license, appropriate insurance coverage, and reliable transportation for travel within AGI territory.
• Physical Requirements:
• Must be able to lift 50lbs

Alabama Goodwill Industries (AGI) is an Equal Opportunity Employer committed to creating a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, or marital status.