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Project Administrator

Serco
Montgomery, AL
Position Description & Qualifications

Looking for a Program Analyst opportunity at a place you can have influence every day? Then Serco has the right opportunity for you!

As the Program Analyst, you will provide programmatic support to one of our USAF customers in the Montgomery, AL (Gunter AFB) area. Bring your expertise and collaborative skills to make an impact on our military defense.

Serco supports the USAF as a Prime for their NexGen IT contract. Serco supports the Air Force (AF) Civil Engineering (CE) community NexGen IT initiative’s implementation of IBM TRIRIGA is the largest in the world. Serco manages all aspects of the Software Delivery Life Cycle (SDLC) for the NexGen IT program including requirements definition, development, testing, upgrades, enhancements, and troubleshooting and supports all infrastructure for the installations.

You will be part of a large team that works closely with the customers, end users, and other Serco teams to deliver quality software, innovations, and administration tasks. The team has been recognized by the USAF and industry for their outstanding contributions to the program.

In This Role, You Will

  • Review presentations, briefs, and formal correspondence for the Program Manager.
  • Maintain applicable Plans of Actions and Milestones (POA&M) as directed/required by the Program Manager.
  • Interface with stakeholders to identify, assign, and track action items, leveraging initiatives to benefit sustainment support.
  • Collect information and provide recommendations to senior decision-makers through well-written documents.
  • Communicate with various Program Office representatives within USAF Program Management Office as needed to address concerns.
  • Coordinate with the technical team and develop white papers and presentations for the Program Manager on program status or issues impacting the program.
  • Provide analysis and metrics for issues that arise in the Program (i.e., late delivery analysis, delay claim analysis, and other availability issues).
  • Conduct Meeting Administration (generate and distribute agendas, minutes, action items, etc.), particularly Technical Workshops (TEW) meeting with US stakeholders.
  • Coordinate and manage all required contract CDRLs and dates.
  • Organize and maintain Program tracking files/tools on program status, actions items and issues.
  • Work with Program Manager on budget responsibilities and deliverables.
  • Review invoicing for accuracy and completeness.
  • Support the team in performing additional duties and responsibilities as assigned.
  • Attend meetings and program reviews, provide presentations, written materials, and/or electronic communications to Program Manager as needed.
  • Provide timely and efficient responses for all urgent tasking.
  • Ensure program correspondence and deliverables are in accordance with Serco's Quality Assurance Program.
  • Manage all Contract Mandated Training to ensure compliance with Serco’s CMT program and contract requirements.

To Be Successful In This Role You Will Have

  • US Citizenship
  • A Bachelor’s degree
  • A High School Diploma/GED and 3 years of additional related experience will be considered in lieu of a Bachelor's degree.
  • 6 years of experience Project Administration
  • Strong customer, interpersonal and organizational level communication skills (written and verbal).
  • Proficiency with Microsoft Office Suite programs, to include Excel and PowerPoint.
  • Written communication skills (e.g., drafting program documents, risk documents, etc.)
  • The ability to travel at least 10% of the time.

Additional Desired Experience And Skills

  • Experience working with a large Agile team of developers, engineers, software testers, etc.
  • Certifications with Microsoft products (excel, powerpoint, word, project, etc.)
  • Experience with DoD/USAF Programs
  • Experience supporting Facility and Asset Management Services within the DoD

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

  • Medical, dental, and vision insurance
  • Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
  • 401(k) plan that includes employer matching funds
  • Tuition reimbursement program
  • Life insurance and disability coverage
  • Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Employee Assistance Plan

To review all Serco benefits please visit:

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].
Posted 2026-02-20

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