Customer Relations Specialist

Join a dynamic and growing team dedicated to simplifying home improvement and delivering top-tier customer support across multiple channels. This is a full-time, remote opportunity for residents of the following states:

AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY As a Customer Relations Specialist, you’ll be the voice of our company, helping clients, contractors, and consumers with financing, scheduling, and general inquiries related to home improvement projects. This role combines inbound and outbound call handling, live chat support, problem-solving, and operational support.

You’ll thrive if you're tech-savvy, people-oriented, and love fast-paced environments that require multitasking and critical thinking. We’re looking for individuals who are passionate about delivering exceptional customer experience and growing their skills in a remote first company. Requirements

• Minimum 1 year of customer service/call center or office experience required
• 1+ years in financial services, home improvement, or sales is a plus
• Experience with CRM tools and Microsoft Office Suite
• Technical proficiency with the ability to troubleshoot basic software and connectivity issues
• Strong verbal and written communication skills
• Ability to type at least 35 WPM accurately
• Self-motivated, dependable, and able to work independently
• Must pass a background check in compliance with state and federal laws
• Previous remote work experience preferred
• Previous experience with Five9 phone system a plus

Responsibilities

• Handle a high volume of inbound/outbound calls in a timely, professional manner
• Identify, research, and resolve customer needs related to home improvement projects and financing options
• Follow communication scripts while maintaining a natural and empathetic tone
• Assist clients (contractors, lenders, homeowners) through various service-related requests and escalations
• Manage service requests through multiple digital platforms, ensuring timely and accurate responses
• Use internal systems to document, escalate, and track customer issues
• Work cross-functionally with internal departments to fully resolve customer concerns
• Participate in training, special projects, and team meetings as assigned
• Ensure full compliance with company policies and applicable financial regulations
• Maintain a positive, solution-oriented attitude at all times

Work Schedule & Compensation

• Hours: Full-time, 40 hours/week
• Set Shifts: Schedule 1: Sunday-10a-2p, Monday, Thursday, and Friday-2:30p-12:00am EST. Off Tue/Wed. Schedule 2: Sunday-1p-5p, Monday, Tuesday and Wed 3p-12:00a EST. Off Thursday/Saturday Schedule 3: Mon-Fri 2:30p-11p EST
• Training: Paid, 2 weeks, Monday–Friday, 8:00 AM – 5:00 PM CST
• Pay: Starting at $15/hour + $1/hr shift differential for nights/weekends
• Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days

Equipment & Work Environment

• Company-provided equipment for full-time, permanent employees
• Must have a secure, high-speed internet connection and dedicated workspace

Ready to make a difference from the comfort of your home?
Apply now to join a supportive, forward-thinking team where your customer service skills make a real impact in the home improvement industry.