Reservation Agent | Hybrid Position
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Tuition assistance
- Vision insurance
Are you looking for a career where you can professionally grow and develop your sales skills while being part of a family oriented team driven to produce World Class experiences for travelers to the Alabama Gulf Coast? Oh yeah, and you can do this all from the comfort of your own home after a short training period. In office days are required for training, team member celebrations, team area outings and special events. Guide potential guests in planning their next vacation at the most sought after properties on the Alabama Gulf Coast, Turquoise Place & The Beach Club Resort & Spa. Were looking for self-motivated and goal-oriented team members who have the potential to work from home (MUST be able to report to the office as required) as part of our sales-driven culture with great starting pay and monthly incentives based on performance . Agents must have a friendly and energetic attitude to be the first contact for potential guests of Spectrum Resorts. The majority of tasks will include securing bookings while educating potential guests of the special benefits and perks of renting through Spectrum Resorts to stay at the most sought after properties on the Alabama Gulf Coast. Other duties will include handling existing reservations and concierge-type calls, along with other tasks assigned by leadership as it relates to reservations. Essential Duties:
- Answer reservation calls and secure bookings.
- Accept payment and confirm reservation.
- Follow up on initial calls and leads.
- Provide resort information to guests.
- Book reservations for on-site dining, spa, beach chair rentals, etc.
- Excellent customer service/hospitality skills
- Excellent communication skills, both oral and written
- Basic computer skills to include Microsoft Office programs and the ability to learn property-specific computer programs
- Self motivated to work independently
- Strong sales skills to close sales and follow up on leads
- Prior Front Desk or Reservations experience, a plus!
- Must be able to sit at a computer and on the phone for entire shift
- Must be able to work from home in a home office as needed
- Must be available to report on-site as required
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