At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**ROI Specialist / Medical Records**
**Come Work for Iron Mountain**
The Release of Information (ROI) Specialist is responsible for the accurate and timely processing of requests for patient health information in accordance with HIPAA, federal and state regulations, and organizational policies. This position involves extensive data entry, typing, and documentation to ensure efficient handling of all requests. The ROI Specialist plays a key role in safeguarding patient confidentiality and ensuring compliance with all legal and regulatory standards.
**Location: 3000 2nd Avenue South Birmingham, AL 35233**
**Hours:**
**Monday - Friday 5:00pm - 1:30am**
**Pay: 16.25 - 16.50 (Based on experience)**
**Key Responsibilities:**
+ Process incoming requests for medical records via mail, fax, email, portals, or in person.
+ Accurately enter request details, patient data, and release activity into electronic tracking systems.
+ Type and prepare correspondence, authorization forms, and other documents related to ROI requests.
+ Verify requestor identity and ensure proper authorization and compliance with applicable laws and policies.
+ Retrieve, review, and prepare medical records using electronic health record (EHR) systems.
+ Maintain detailed logs of all ROI activity, ensuring accuracy and completeness in data entry.
+ Respond promptly to inquiries from patients, providers, attorneys, and other requestors.
+ Handle sensitive information with a high degree of confidentiality and professionalism.
+ Assist with legal requests, subpoenas, audits, and court-ordered disclosures.
+ Stay current on ROI policies, HIPAA regulations, and state laws governing health information.
**Qualifications:**
+ High school diploma or GED required.
+ **Knowledge of Medical terminology, preferably in ROI, medical records, or health information management.**
+ **Experience in EHR systems (e.g., Epic, Cerner) and ROI management software.**
+ **Working knowledge of HIPAA and medical records release regulations.**
+ Excellent organizational, communication, and customer service skills.
+ Ability to handle multiple tasks in a fast-paced environment.
+ Certification (e.g., RHIT, RHIA, CRIS) is a plus but not required.
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to
[email protected]. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0090591