Project Coordinator
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Schedule installations and confirm daily appointments with customers.
- Track and monitor installation progress and service calls.
- Act as the first point of contact via phone, email, and text for customers, retail partners, and installers.
- Guide installers in the field to ensure high-quality project delivery.
- Assist in resolving customer concernsincluding site visits when needed.
- Document and maintain accurate records of interactions, accounts, and project updates.
- Identify customer needs, provide timely solutions, and follow up to ensure satisfaction.
- Escalate store or project issues when appropriate.
- Deliver service with urgency, professionalism, and attention to detail.
- 13 years of experience in a project coordination or customer service role.
- Strong organizational and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficient with Microsoft Office (Outlook, Excel, Word).
- High school diploma or equivalent required.
- Customer service background is a must.
- Bilingual (English/Spanish) highly preferred.
- Must possess a forklift certification or be willing to obtain one.
- Must possess a valid Florida driver's license
- Knowledge of the flooring industry is a plus.
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