Customer Services Representative

Job Description

Job Description

Do you have a passion for helping people, strong attention to detail, and thrive in a fast-paced, meaningful environment? We’re looking for a Customer Service Representative (CSR) to be the first point of contact for patients in need of Durable Medical Equipment (DME) and supplies. This role is the heartbeat of our operations — balancing compassion, accuracy, and efficiency to ensure patients receive the equipment they need when they need it.

Responsibilities:

• Answer incoming calls with professionalism and empathy, identifying customer needs and providing effective solutions.
• Process DME and supply orders received by phone, fax, mail, or in person.
• Accurately enter new and updated patient information into the database, including demographics, insurance, and physician details.
• Verify insurance coverage and patient diagnosis to qualify orders.
• Coordinate delivery schedules and communicate with patients, caregivers, and internal teams.
• Assist with inventory checks and equipment ordering as needed.
• Participate in on-call rotation to support after-hours patient needs.

Requirements:

• High school diploma or equivalent.
• Prior experience in customer service
• Strong verbal and written communication skills.
• Excellent interpersonal and problem-solving skills.
• Ability to work independently and collaboratively in a team.
• Solid computer and multitasking skills.
• Familiarity with DME, medical billing, or healthcare terminology is a plus.

If you're compassionate, organized, and ready to provide top-notch support to those who depend on medical equipment every day, we want to hear from you !