Customer Services Representative
Job Description
Job Description
Do you have a passion for helping people, strong attention to detail, and thrive in a fast-paced, meaningful environment? We’re looking for a Customer Service Representative (CSR) to be the first point of contact for patients in need of Durable Medical Equipment (DME) and supplies. This role is the heartbeat of our operations — balancing compassion, accuracy, and efficiency to ensure patients receive the equipment they need when they need it.
Responsibilities:
- Answer incoming calls with professionalism and empathy, identifying customer needs and providing effective solutions.
- Process DME and supply orders received by phone, fax, mail, or in person.
- Accurately enter new and updated patient information into the database, including demographics, insurance, and physician details.
- Verify insurance coverage and patient diagnosis to qualify orders.
- Coordinate delivery schedules and communicate with patients, caregivers, and internal teams.
- Assist with inventory checks and equipment ordering as needed.
- Participate in on-call rotation to support after-hours patient needs.
Requirements:
- High school diploma or equivalent.
- Prior experience in customer service
- Strong verbal and written communication skills.
- Excellent interpersonal and problem-solving skills.
- Ability to work independently and collaboratively in a team.
- Solid computer and multitasking skills.
- Familiarity with DME, medical billing, or healthcare terminology is a plus.
If you're compassionate, organized, and ready to provide top-notch support to those who depend on medical equipment every day, we want to hear from you !
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