Cafe Supervisor

Job Description

Job Description

Join Ithaka Hospitality Partners on an Exciting Journey!

Are you ready to be part of something extraordinary? Ithaka Hospitality Partners is seeking passionate and service-driven individuals to join our dynamic team at Elevation Convening Center & Hotel-a purpose-driven, sophisticated destination offering stunning views of downtown Montgomery, AL.

We are currently hiring for a Café Supervisor , a hands-on role responsible for leading daily operations at Elevation Café. This position offers the opportunity to create memorable guest experiences while ensuring smooth service, team collaboration, and a warm, welcoming environment in one of the hotel's signature outlets.

Job Summary:

The Café Supervisor is responsible for overseeing the daily operations of the café, ensuring a welcoming atmosphere, exceptional guest service, and smooth, efficient workflow. This role involves leading and motivating team members, maintaining high standards of food and beverage quality, managing inventory and supplies, and upholding cleanliness and safety protocols. The Café Supervisor plays a key role in creating a positive guest experience while supporting the overall goals and standards of the Elevation Convening Center & Hotel.

Supervisory Responsibilities:

• Assists with interviewing, training, and supervising team.
• Supervises outlet staff to maintain service standards.

Duties & Responsibilities:

• Oversee team and guests' experience following service standards.
• Monitors and ensures guest satisfaction with food and service.
• Maintains neat and clean cafe operations.
• Performs lateral service as needed for smooth operation.
• Assists in food preparation and coffee brewing.
• Educates team on coffee blends and brewing equipment.
• Learns and improves food and beverage quality.
• Provide customer service and maintain cafe setup.
• Conducts daily staff huddles and maintains communication.
• Ensures cleanliness, addresses guest complaints positively, and upholds food and beverage standards.
• Performs other duties as assigned.

Required Skills & Abilities:

• Strong leadership and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Excellent customer service skills.
• Knowledge of food safety and sanitation guidelines.
• Basic math skills for inventory management.

Education & Experience:

• High school diploma or equivalent required; associate or bachelor's degree in hospitality management or related field is preferred.
• Previous experience in a supervisory role in a café or restaurant setting preferred.
• Previous experience in a coffee shop or a coffee roaster as a barista preferred.

Physical Requirements:

• Ability to stand for long periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Ability to bend, stoop, and reach.
• Ability to work in a hot and noisy environment.

Ithaka Hospitality Partners was founded as a premier partner in the hospitality management industry, focused on driving loyalty and creating enhanced experiences for our guests, team members, and owners.

We are committed to long-term partnerships between all stakeholders, creating a true alliance partnership unique in our industry. Through strong, enduring relationships with our partners, streamlined operations and the highest level of engagement, we deliver strategic and tactical methods to achieve overall profitability, guest satisfaction and employee loyalty.

We believe in serving our guests, team members, investors, owners, and partners with honesty, integrity and uncompromising quality. Ithaka boasts a high level of involvement with all aspects of hospitality management, and provides a clear vision with a commitment to bringing that vision to life. Our business acumen coupled with our deep understanding of the hospitality industry at a global level sets us apart.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.