Sr. Director, Relationship Management - Payments Network (Remote Eligible)
The Sr. Director Relationship Management will lead a team of individual contributors in providing superior client engagement and relationship management support. They will act as a senior level ambassador and point of escalation between internal and external constituents and drive goals that support company initiatives that are mutually accretive to Capital One and the merchants.
**Responsibilities:**
+ Manages teams of client facing individuals with a focus on driving competitive advantage through achievement of specific volume and revenue goals.
+ Provides individual leadership to effectively execute client engagement objectives and drive better synergy and support across the business to deliver against our initiatives.
+ Responsible for providing thought leadership and/or contributing to initiatives that enhance team dynamics and improve department success and effectiveness.
+ Coach and develop team(s) to enhance both business and leadership skills, driving behaviors that lead to deeper client and team engagement and success against company initiatives.
+ Point of escalation for both internal and external team-related items.
**Basic Qualifications:**
+ Bachelor's degree or Military experience
+ At least 10 years of payment network, account management, strategic client management, customer service, or sales experience
**Preferred Qualifications:**
+ Master's degree in business or a related field
+ 12+ years of payment network, account management, or strategic client management experience
**Capital One is open to hiring a Remote Employee for this opportunity.**
**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $212,800 - $242,800 for Senior Director Relationship Management
Riverwoods, IL: $212,800 - $242,800 for Senior Director Relationship Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website ( . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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[email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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[email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).