Accounting Customer Service

Job Description

Job Description

We are looking for a detail-oriented Accounting Customer Service specialist to join a hybrid team supporting accounting operations in Birmingham, Alabama. This Contract to possible permanent opportunity is ideal for someone who can confidently assist customers with billing-related questions while managing a fast-paced workload tied to accounts payable and accounts receivable activity. The role combines service-focused communication with hands-on accounting support, offering the chance to contribute to an expanding team within the commercial insurance industry.

Responsibilities:

• Respond to incoming customer inquiries related to accounting matters, providing clear and effective support by phone and email.

• Assist with questions involving accounts payable and accounts receivable, helping resolve routine billing and payment concerns.

• Review invoices, gather supporting information, and follow up on discrepancies to ensure issues are addressed accurately and promptly.

• Manage a high volume of requests and tasks while maintaining strong attention to detail and timely follow-through.

• Document interactions and track open items through designated systems, ensuring proper visibility and resolution of accounting-related cases.

• Use spreadsheets and internal software tools to research account information and support day-to-day financial service activities.

• Collaborate with the accounting support team to help balance service demands and shifting operational priorities.

• Experience handling customer service responsibilities in an accounting, billing, or financial support environment.

• Working knowledge of accounts payable and accounts receivable processes.

• Strong verbal and written communication skills with the ability to explain financial information clearly.

• Comfortable working in a fast-paced, high-volume setting while staying organized and accurate.

• Experience using accounting or enterprise software systems, ticketing platforms, or related business applications.