Client Support Specialist

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Spartan Invest in Birmingham, AL, is a full-service turn-key real estate investment firm specializing in property acquisition, renovation, and property management. We are seeking an Client Support Specialist to join our team.

Spartan has been frequently recognized by Inc. magazine as one of Birminghams fastest growing private companies. Each team member is given incredible autonomy and responsibility with the expectation of high-performance results. The marks of a Spartan include being honest, industrious, dispassionately objective, and extremely focused.

PLEASE NOTE: Viable candidates will receive an email response with an invitation to take our assessment as the next step in the application process. Please be on the look out for this communication and be sure to check your SPAM folder.

The objective of the Client Support Specialist is to serve clients as a first point of contact, advocate and trusted strategic advisor, with a focus on maximizing client ROI.

Responsibilities:

• Strengthen client relationships by working closely with all property management departments to ensure rent payments are collected, rents are maximized, turnover is minimized, maintenance is addressed in a timely manner, etc.
• Develop and implement value-add solutions, process updates, efficiency improvements, etc. to ensure that client KPIs are met and ROI is maximized
• Onboard clients, including tax information, property management agreement, bank account information, online portal enrollment and tutorial, etc.
• Proactively communicate with clients, at least monthly, with updates on the status of their portfolio
• Timely answer client phone calls and emails
• Monitor vacant properties by tracking potential tenant interest and adjusting rent as needed to ensure that they lease as quickly as possible
• Review invoices related to managed portfolios to determine who owns financial responsibility
• Investigate maintenance and repair bids and invoices to ensure work is necessary and fairly priced
• Promptly address significant maintenance and eviction issues with clients
• Review client statements monthly to ensure accuracy of income and expenses
• Complete monthly client payments while ensuring accuracy of funds dispersed
• Work with clients to ensure all property taxes are paid at the end of each year
• Facilitate insurance claims when needed
• Complete all necessary tasks to further the success of client investments
• Engage clients during annual Spartan Summit

Required Qualifications:

• Calm and professional demeanor, especially when dealing with escalated calls and/or email correspondence
• Excellent verbal and written communication skills
• Confident and resilient
• Strong ability to prioritize and attack many responsibilities
• Proficiency in Microsoft Office and G-Suites

Preferred (not required) Qualifications:

• Bachelor's degree
• 3+ years of professional customer service or client service experience
• Experience using Salesforce

Total Compensation
The compensation package for this role includes a base annual salary of $45,000 as well as the potential for performance bonus after six months in role. We offer a comprehensive benefits package with immediate eligibility, generous PTO accrual and 401K with employer contribution after one year of service. We also observe eight paid holidays and a family friendly schedule that includes no nights or weekends.