Collections Specialist II (On-Site)

Job Description

Job Description

Job Summary:

Responsible for providing quality customer support for Clients and Taxpayers through phones, email, and correspondence, daily processing of payments, working delinquent accounts, and providing follow-up for Clients and Supervisors.

Duties and Responsibilities:

• Performs collections duties to secure outstanding tax audit liabilities
• Follow-up on delinquent accounts and NSF payments with invoicing, collection calls and processing correspondence.
• Compiles and sorts documents, such as audit discovery/findings documents and checks, substantiating business transactions.
• Prepares final documents and reports/assessments for signature and review per Uniform procedures and per internal control procedures.
• Provide excellent customer service through inbound/outbound calls and emails
• Prepares files for storage and maintains file log for items sent to client storage facility
• Assist in research, resolve and record problems
• Build and maintain audit spreadsheets and queries in MS Office applications as needed.
• Complete tasks by deadline and with little supervision
• Makes a minimum of 25 collection calls per day
• Perform other duties as assigned

Education and Experience:

• Associate degree in accounting or business-related field preferred
• High school diploma or GED required.
• Minimum 3 years in an office environment, with heavy inbound/outbound phone experience. Heavy data entry (10-key and typing).
• Minimum 3 years customer service and / or collections experience.

Knowledge, Skills and Abilities:

• Proficient in MS Word, Excel and Outlook.
• Strong interpersonal skills and ability to speak effectively with customers and employees
• Positive attitude and TEAM spirit.

Work Environment:

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer.

Physical Demands:

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.