Partner Success Manager

About Us
Landing is a membership network of fully furnished apartments across the United States. Our Members get access to rent our professionally designed homes for a minimum of 2 days and can stay as long as they’d like, with only a 2-weeks’ notice required if they’d like to move. As a Member there are no long-term obligations, no security deposits, and no application fees. We bundle utilities and the internet to allow seamless transition from one home to another.

About The Role
We’re looking for a Partner Success Manager to join our team and assist with managing our top AP Partners. As a Partner Success Manager, you’ll work directly for and with a Director of Development on managing their Autopilot Partners and assist with a variety of back end administrative tasks. You will also work with leadership to help enhance this new crucial function of the team.

What You’ll Do

• Build, maintain, and expand relationships with Autopilot Partners
• Handle and address incoming requests from Partners
• Work with Landing’s AP Ops & Field Operations team to ensure smooth launches
• Host kickoff calls with new properties
• Build and schedule QBRs with Partners
• Collaborate with AP Ops & Field Operations teams on addressing issues
• Assist VP with special projects in order to further streamline our business processes

What You Need

• Based in our Birmingham office
• 3+ years of professional experience
• Previous customer service/ partner experience
• Strong organizational skills
• Ability to multitask and problem solve multiple issues at once
• Strong communication skills, both written and verbal
• Fearless, self-motivated and hardworking
• Ability to work in a fast-paced environment
• Self-starter comfortable working with a sense of urgency
• Tech-savvy - familiarity with Slack
• Fluent in English with strong written and verbal communication skills

Benefits & Perks
Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you!

• Competitive compensation: $75,000 base salary (based on experience) + performance bonus of up to 25% of base salary
• Stock options
• Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA options
• Retirement support: 401(k) plan + access to ImmediatePay
• Generous paid time off policy to support work-life balance
• Travel perk: $750 USD annually in Landing Stays