CENTRALIZED LEASE RENEWAL COORDINATOR
- Monitor and manage upcoming lease expirations across multiple properties.
- Initiate and send lease renewal offers in line with pricing strategies.
- Communicate with residents regarding renewal terms via phone, email, and text.
- Respond to questions and concerns, escalating issues when necessary.
- Collaborate with on-site teams and regional managers to ensure alignment on leasing goals.
- Maintain accurate records in property management software.
- Support reporting on resident retention, renewal trends, and performance.
- 2+ years of experience in multifamily property management, leasing, or a related customer service role.
- Familiarity with lease agreements, Fair Housing laws, and property management software.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to work independently in a high-volume, fast-paced environment.
- Proficient in Microsoft Office Suite; experience with CRM tools a plus.
- Experience in a centralized or remote property management support role.
- Bilingual (English/Spanish) is a plus.
- Knowledge of rent pricing models and renewal strategy implementation.
- Centralized office environment.
- Regular working hours with occasional need for flexible scheduling depending on time zones or resident needs. Including 2 days a week with later hours, i.e. 10 am- 7 pm.
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