Server

Job Description

Job Description

Description:

Job Summary: The restaurant server is responsible for greeting and seating guests, taking food and drink orders, delivering food and beverages, and ensuring overall customer satisfaction in a timely and friendly manner. Servers must maintain a clean and organized work area, collaborate with kitchen and bar staff, and assist with other duties as needed.

Key Responsibilities:

1. Greeting and Seating Guests:
   
   • Welcome guests to the restaurant, provide menus, and offer assistance with seating.
   • Explain the menu, including specials and promotions, and answer questions about menu items.
2. Taking Orders:
   
   • Accurately take food and drink orders from guests and relay them to kitchen or bar staff.
   • Make recommendations based on guest preferences and dietary restrictions.
   • Ensure all special requests or modifications are communicated to the kitchen.
3. Serving Food and Beverages:
   
   • Deliver food and drinks to tables promptly and accurately.
   • Check back with guests to ensure satisfaction and attend to any additional needs.
   • Refill drinks and bring extra condiments as needed.
4. Maintaining Cleanliness and Organization:
   
   • Keep work areas, tables, and dining areas clean and organized.
   • Bus tables after guests finish eating and prepare them for new guests.
5. Handling Payments:
   
   • Present checks to guests, process payments (cash, credit card, etc.), and provide change as necessary.
   • Operate the register and ensure accurate billing.
6. Customer Service:
   
   • Provide exceptional service to create a positive dining experience.
   • Address guest complaints or concerns in a professional and timely manner.
   • Ensure guest satisfaction and go above and beyond to meet their needs.
7. Team Collaboration:
   
   • Work closely with kitchen, bar, and other service staff to ensure smooth operations.
   • Assist other team members as needed, including clearing dishes, restocking supplies, or covering shifts.
8. Other Duties:
   
   • Help with opening or closing the restaurant, including cleaning and setting up for service.
   • Maintain knowledge of the menu, daily specials, and promotions.

Qualifications:

• High school diploma or equivalent.
• Previous experience in food service or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Excellent customer service skills and a friendly attitude.
• Ability to stand, walk, and carry heavy trays for extended periods.

Work Environment:

• Fast-paced, busy restaurant setting.
• Ability to work evenings, weekends, and holidays as needed.