Quality Assurance Supervisor

Description & Requirements

We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award). This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.

As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas. Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling. The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.

The Quality Assurance Supervisor is responsible for supporting and overseeing a team of QA Analysts to ensure adherence to production standards and that all project service level requirements and goals are met. The QA Supervisor acts as a primary source of reference and assists with escalated issues or cases as needed in a fast-paced, high-volume environment. This is a remote position.

Per contact requirements, this position is open only to U.S. citizens.

***Please note that this position is contingent upon bid award***

Essential Duties and Responsibilities:

- Assist management with department/project objectives.

- Provide ongoing supervision to assigned staff.

- Responsible for reporting issues, problems, and concerns to management.

- Complete daily, weekly, and monthly reports.

- Participate in the training of new staff.

- Assist the Manager in preparing presentation schedules and staff development plans.

- Monitor workload and coordinates schedules.

- Responsible for coaching team, setting expectations, conducting performance appraisals, and providing career development, corrective action and recognition for assigned staff.

- Monitor and evaluate performance.

- Educate specialists on department objective and performance metrics.

- Conduct quality reviews of the work of specialists to ensure accuracy and provides coaching when required and recognizes specialists with superior performance.

- Evaluate the need for training to ensure specialists maintain current knowledge of multiple programs.

- Provide the Manager with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.

- Responsible for adhering to established safety standards.
- Perform other duties as assigned by management.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- At least three (3) years of quality assurance in healthcare, medical documentation, government contracting, or a similar environment.

- Minimum of one (1) year of people management experience, preferably overseeing QA or QC staff.

- Excellent attention to detail and analytical skills.

- Excellent organizational, interpersonal, written, ability to and verbal communication skills.

- Prior experience in a call center environment preferred.

- Per contact requirements, this position is open only to U.S. citizens.

EEO Statement


Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency


Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] .

Minimum Salary


$

50,000.00

Maximum Salary


$

89,000.00