Help Desk Analyst

Description We are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Florence, South Carolina. In this role, you will provide exceptional technical support to end-users, ensuring issues are resolved promptly and efficiently. As a key member of the support team, you will play a crucial role in maintaining customer satisfaction and system functionality. Responsibilities: - Respond to customer inquiries via phone, delivering detail-oriented and courteous technical assistance. - Create, update, and manage support tickets using the ticketing system. - Conduct basic troubleshooting for hardware and software issues to minimize downtime. - Provide outstanding customer service while addressing technical challenges. - Work collaboratively with team members to resolve complex issues. - Make quick and informed decisions to support customers effectively. - Maintain comprehensive records of customer interactions and resolutions. - Ensure end-user support aligns with company standards and procedures. - Assist in identifying recurring issues and propose solutions to improve processes. Requirements - Familiarity with IT concepts and basic troubleshooting techniques. - Proficiency in Microsoft Windows, printer support, and experience with ticketing systems. - Strong organizational skills and attention to detail. - Excellent problem-solving and critical thinking abilities. - Ability to multi-task and prioritize tasks effectively. - Strong communication skills, particularly in telephone support. - Commitment to delivering high-quality customer service. - Availability to work Monday through Friday during designated hours. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .