Loss Prevention Manager

Job Description

Job Description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!

As a Loss Prevention Manager, you will lead the efforts to ensure the safety and security of the hotel property, guests, and associates. You will oversee the Loss Prevention department and its staff, focusing on protecting hotel assets, preventing accidents and fires, and maintaining a secure and welcoming environment. Your role involves training and supervising the team, implementing emergency procedures, and collaborating with leadership to enhance departmental performance. This position is vital in safeguarding our property and people while delivering “hospitality with heart & soul.”

Key Responsibilities:

• Leadership & Training: Train, mentor, and supervise Loss Prevention staff to effectively monitor and protect hotel assets, ensuring adherence to security protocols and maintaining a high level of readiness.
  • Strategic Improvement: Work closely with the Director of Loss Prevention to identify areas for improvement and implement strategies that enhance departmental performance and guest/associate safety.
  • Emergency Preparedness: Develop and implement emergency procedures and ensure all associates are properly trained to handle crises confidently and effectively.
  • Patrol & Monitoring: Ensure thorough and regular patrols of hotel property, guest areas, parking areas, and restricted zones, with detailed documentation of all activities.
  • Access Control: Oversee access to guest, associate, and restricted areas, preventing unauthorized entry while maintaining a welcoming environment.
  • Investigations & Incident Management: Train staff on investigative procedures, ensure proper documentation and reporting of incidents, and assist with claims management and OSHA compliance.
  • Operational Oversight: Supervise procedures related to shipping & receiving, guest safe deposits, cash handling, and other areas critical to hotel security.
  • Health & Safety: Ensure Loss Prevention staff are certified in first aid and CPR, and provide immediate response to medical emergencies when necessary.
  • Guest & Associate Engagement: Foster a positive atmosphere by maintaining open communication with associates, providing exceptional guest service, and reinforcing the importance of guest satisfaction.
  • Team Development: Participate in hiring, orientation, performance appraisals, and recognition programs to build and maintain a motivated and effective Loss Prevention team.
  • Financial Stewardship: Manage departmental expenses responsibly, understand budgets and operating statements, and contribute to achieving or exceeding financial goals.

Perks & Benefits:

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:
• Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
• 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
• Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Opportunities for Growth: Access ongoing training and development with opportunities for career advancement.
• Employee Recognition: Participate in employee rewards and recognition programs.

Education & Experience:

• High School Diploma or equivalent required; Bachelor’s Degree preferred.
  • First Aid and CPR certification required.
  • Certified Lodging Security Director or Certified Protection Professional preferred.

Job Requirements:

Physical Demands:

Demand

Frequency

Lift up to 10 pounds

Frequent

Lift up to 25 pounds

Frequent

Lift up to 50 pounds

Occasional

Lift over 75 pounds

Rare

Walking

Occasional

Standing

Occasional

Climbing

Occasional

Lift up to 75 pounds

Occasional

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences in a safe and welcoming environment!