Patient Accounts Specialist

Job Description

Job Description

Description:

Resolve billing questions with compassion — help patients focus on their health, not their bills. M-F, daytime only.

Women's Imaging Specialists is hiring a full-time Patient Account Specialist for our Foley, AL location. We’re a dedicated team serving women’s breast health across 18 locations and counting in GA & AL.

If you have EMR billing experience, love solving problems, and want M-F balance — come support patients when they need it most

Why Choose WIS:

• Daytime hours only - Excellent work/life balance. No weekends, holidays, or nights

• Benefits start day 61: Medical, dental, vision + PTO | 401k match 4% after 6 months

• Our passion runs PINK - High-tech imaging company dedicated to early detection

• Impact - You remove financial stress so patients can focus on care

What you'll do:

• Be the billing advocate - Take inbound calls from patients with questions about imaging services, insurance, and statements. Provide accurate, empathetic answers

• Investigate + resolve - Research accounts daily, identify issues, and coordinate with manager/other departments to resolve complaints with highest level of service

• Process payments - Handle high-volume calls, take payments, set up payment arrangements, and provide ledgers when requested

• Document everything - Maintain detailed call logs, monitor messaging system for insurance updates, and track billing document requests

• Escalate wisely - Identify calls needing Patient Accounts Manager review and ensure smooth handoffs

• Support the team - Provide full-cycle admin support to Patient Accounts Manager and meet personal/department metrics

What you bring:

• Required : Understanding of medical terminology and ability to explain procedures/billing in plain language

• Required : Excellent data entry, detailed record-keeping, and articulate phone communication

• Required : Professional, patient-focused customer service — you’re calm under pressure

Required: Associate degree in related discipline or equivalent, or High School Diploma/GED and 4+ years of related experience in a physician’s office or call center

• Preferred: Experience with Imagine revenue cycle management

• Preferred: Knowledge of insurance verification, EOBs, and appeals process

Job Details

Type - Full-Time, in person

Schedule - Monday-Friday, daytime shifts | No weekend/holidays/on -call

Location: Foley, AL

Women's Imaging Specialists is a proud Equal Opportunity Employer. We celebrate diversity and participate in E-Verify. Pre-employment drug screening and background checks required.

• Required : Understanding of medical terminology and ability to explain procedures/billing in plain language

• Required : Excellent data entry, detailed record-keeping, and articulate phone communication

• Required : Professional, patient-focused customer service — you’re calm under pressure

Required: Associate degree in related discipline or equivalent, or High School Diploma/GED and 4+ years of related experience in a physician’s office or call center

• Preferred: Experience with Imagine revenue cycle management

• Preferred: Knowledge of insurance verification, EOBs, and appeals process