Customer Service Representative

Job Description

Job Description

Salary:

Founded in 1987, Associated Pharmacies, Inc. (API, now a subsidiary of AAP) is a member-owned buying cooperative that features a distribution warehouse. API also designs and implements services for its members needed to run a successful business.

API is currently looking for a Customer Service Representative. The ideal candidate loves talking to people and proactively solving issues.

Position: Customer Service Representative - Full-time (Normal work schedule Mon-Fri, 12:00 pm - 9:00 pm, onsite only)

Reports To: Account Services Manager

Responsibilities:

• Inbound/Outbound calling duties
• Receive and respond to customer inquiries pricing, shipping information, anticipated delays, etc.
• Resolve customer complaints and problems
• Process orders received by various methods
• Process paperwork related to warehouse accounts and/or programs
• Confer with warehouse and management personnel to expedite or trace missing or delayed shipments
• Produce various reports
• Maintain and install Scan & Toss ordering program
• Additional duties as required

Qualifications:

• Previous customer service experience preferred
• Must have excellent computer skills
• Must be organized and have the ability to multi-task in a fast-paced environment.
• Ability to remain calm under pressure and when dealing with difficult situations
• Ability to communicate effectively both verbally and in writing
• Must have a good speaking voice and use proper grammar
• Working knowledge of Word, Excel, and Access software
• Demonstrated troubleshooting and problem-solving skills
• Basic clerical skills

Full-time Benefits:

• Health, Dental and Vision Insurance
• Telemedicine
• Group Life and Long-Term Disability Insurance
• Voluntary Life and Short-Term Disability Insurance
• 401k Plan
• Paid Personaland Vacation Leave
• Paid Holidays
• EAP (Employee Assistance Program)
  

This job description is not all-inclusive. In addition, API reserves the right to amend this job description anytime. API is an Equal Opportunity Employer.

Submitting an online application is a pre-screening application only, and candidates may be required to complete a full application and additional pre-employment screenings (as needed) at our office prior to being offered an employment opportunity.