Lead SalesForce Solution Engineer

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

STERIS is seeking a Lead SalesForce Solution Engineer with deep expertise in Salesforce Field Service and Service Cloud to join our internal Business Systems team. This role is central to our multi-year Salesforce transformation, starting with the initial implementation of Field Service and Service Cloud in years 1–2, and continuing to drive scalability, optimization, and innovation across our service operations.
You’ll lead the analysis, design, and delivery of integrated Salesforce solutions that support field service, repair center, and customer support workflows. This includes translating business needs into scalable configurations, collaborating with technical teams, and ensuring solutions are sustainable and aligned with long-term business goals.

What You'll Do as a Lead Systems Analyst

• Lead requirements gathering sessions using structured techniques such as interviews, workshops, and story mapping.
• Translate business needs into clear, concise user stories and functional specifications.
• Design and document scalable Salesforce solutions across Field Service and Service Cloud, including work order management, technician scheduling, mobile workflows, and case management.
• Configure Salesforce objects, fields, flows, page layouts, and record-triggered automations.
• Collaborate with developers to support integration design, data modeling, and platform extensions.
• Participate in testing cycles (QA and UAT), defect triage, and go-live readiness.
• Maintain system and business process documentation and support end-user training.
• Mentor junior analysts and review their work for accuracy and completeness.
• Support production issue resolution and ensure timely communication with stakeholders.

The Experience, Abilities and Skills Needed

• Bachelor's Degree or equivalent combination of education and experience
• 10+ years of experience in software development lifecycle, with demonstrated experience in the Salesforce platform.
• Preferred 10+ years of experience in Service Organizations.
• Proven experience with Salesforce Field Service and Service Cloud implementations.
• Strong understanding of agile methodologies and ability to write clear, concise user stories.
• Hands-on experience with Salesforce configuration and low-code automation tools (Flow, Process Builder).
• Excellent communication, facilitation, and presentation skills.
• Experience mentoring junior team members and leading cross-functional initiatives.

The Preferred Experience, Abilities and Skills

• Salesforce certifications (e.g., Field Service Consultant, Service Cloud Consultant, Administrator).
• Certified Scrum Master or Product Owner.
• Experience with automated testing tools and business intelligence platforms.
• Role is listed as remote with large preference for candidate to reside in EST or CST zones

What STERIS Offers

At STERIS, we invest in our employees and their families for the long term! STERIS wouldn’t be where it is today without our incredible people. We shares our success together with you by rewarding you for your hard work and achievements.

Here is just a brief overview of what we offer:

• Competitive Pay
• Extensive Paid Time Off and (9) added Holidays.
• Excellent healthcare, dental, and vision benefits
• 401(k) with a company match
• Long/Short term disability coverage
• Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Continued training and educations programs
• Excellent opportunities for advancement in a stable long-term career
• #LI-KS1 #LI-Remote

Pay range for this opportunity is $93,000-$136,000. This position is also eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit .

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.